Experience

City Lodge Hotels

• South Africa
• Hospitality
• 500 - 600 Employee

• Front Office Receptionist

  • Oct 2015 - Present

  • Answering calls • Create manual invoices for guests using excel. • Respond to guest emails for booking requests. • Ensuring filing is done in an orderly and understandable manner. • Data capturing of guest details and payments. • Following up on payments that need to get processed or awaiting approval. • Recording guest messages in a correct and efficient manner. • Making individual, group, travel agency and company bookings. • Ensuring that guest accounts are as per payment made and agreed upon. • Ensuring correct logging and storage of lost property, luggage and parcels. • Reporting and following up on maintenance issues. • Ensure safety and security measures are implemented and followed by every shift. Show less