Experience

cyberThink InfoTech Pvt. Ltd.

• India
• Staffing and Recruiting
• 1 - 100 Employee

• Employee Relations Manager

  • Jan 2021 - Present

• Assitant Manager - Employee Relations, Helpdesk & Immigration

  • Jul 2019 - Dec 2020

  Working as an Single Point of Contact (SPOC) for addressing all employee's grievances and act as liaison between management and employees regarding all HR policies/procedures and follow HR practices to resolve conflicts. Develop positive and proactive employee relations practices by providing proper counseling, investigations and conflict resolution to ensure positive work place environment. Develop and managed employee relations by being voice of the company and work with the managers at different levels to assess, develop and deliver results. Handling centralized help desk for all our company employees queries related to Salary amendment, performance reviews, experience letters & employment letters. Managing employee’s relocation and administration activities like arranging company guesthouse accommodation, travel ticketing, hotel booking, car rental booking, household move, car move and providing apartment leasing assistance to our employees going on projects. Managing HR Circular, Corporate Communication, HR MIS reports like employee’s records, compensation report, employee referrals and separation feedback reports. Show less

• Sr. Executive - Employee Relations & Help Desk

  • Jan 2019 - Jul 2019

  Onboarding paperwork for all new hire employee and I-9 verification. Take care of salary amendments for all employees and status change. Provide support to all employees by furnishing required documents like employment letters, experience letters, DMV letters or OPT - CPT extension letters based on request received & Exit Interviews. Take care of Flight and Hotel bookings for all benefitted employees across USA for their face to face interviews and project relocations. Arrange for preparing business cards & email setup for all H1-B employees.Monitoring the frequency of H1-B status report sent by all H1-B employees and maintains the sheet for monthly reports received.Subcontracting paperwork and PO Show less

• Executive - Employee Relations & Help Desk

  • Nov 2010 - Dec 2018

  Onboarding paperwork for all new hire employee and I-9 verification. Take care of salary amendments for all employees and status change. Provide support to all employees by furnishing required documents like employment letters, experience letters, DMV letters or OPT - CPT extension letters based on request received & Exit Interviews. Take care of Flight and Hotel bookings for all benefitted employees across USA for their face to face interviews and project relocations. Arrange for preparing business cards & email setup for all H1-B employees.Monitoring the frequency of H1-B status report sent by all H1-B employees and maintains the sheet for monthly reports received.Subcontracting paperwork and PO Show less



Adecco - Deployed at Reliance Communication

• Store Manager

  • Apr 2009 - Oct 2010

  I worked as an Store Manager and handling the team of 12 member, Including FSD, FOS, Collection and Tele Callers. My Key Responsibility Area was Retention, Customer Care C-SAT and After Sales Service. I worked as an Store Manager and handling the team of 12 member, Including FSD, FOS, Collection and Tele Callers. My Key Responsibility Area was Retention, Customer Care C-SAT and After Sales Service.



Modern Business Solution - Deployed at Tata Teleservices Ltd

• Relationship Executive

  • Jan 2007 - Mar 2009

  Sales and customer support after sales services and handling customer complaints, offer solution and C-SAT customer satisfaction. Sales and customer support after sales services and handling customer complaints, offer solution and C-SAT customer satisfaction.