Senior Director of Program Management

• Dec 2022 - Present

Member of the Integris Services Delivery Senior Leadership Team, contributing to the formulation of digital transformation strategies and solution implementation at the highest standard of execution • Elevating program management for $6M key account and largest client in the company portfolio • Managing two revenue impacting products from definition and planning through release • Launched a team to triage major revenue blocking issues on ecommerce product site, resulting in… Show more Member of the Integris Services Delivery Senior Leadership Team, contributing to the formulation of digital transformation strategies and solution implementation at the highest standard of execution • Elevating program management for $6M key account and largest client in the company portfolio • Managing two revenue impacting products from definition and planning through release • Launched a team to triage major revenue blocking issues on ecommerce product site, resulting in reduced payment checkout errors, increasing sales levels by 20% and in line with pre-pandemic numbers • Piloting and expanding program management processes across the organization, across accounts • Screening of all candidates in the program management pipeline; Creating portable services teams • Agile and Scrum SME within the organization, cultivating new teams as client accounts increase Executive leader handling Program Management oversight for large high-priority client across multiple work streams • Program Level risk monitoring, issue prioritization, and solution delivery • Inspecting existing work streams and proposing preferable methods of production • Collaborating with client executive leaders to strengthen known process vulnerabilities • Monthly facilitation of executive-level steering committee meetings • Weekly reporting focused on completed work and areas of interest • Daily project management and scrum leadership across multiple product workflows Show less Member of the Integris Services Delivery Senior Leadership Team, contributing to the formulation of digital transformation strategies and solution implementation at the highest standard of execution • Elevating program management for $6M key account and largest client in the company portfolio • Managing two revenue impacting products from definition and planning through release • Launched a team to triage major revenue blocking issues on ecommerce product site, resulting in… Show more Member of the Integris Services Delivery Senior Leadership Team, contributing to the formulation of digital transformation strategies and solution implementation at the highest standard of execution • Elevating program management for $6M key account and largest client in the company portfolio • Managing two revenue impacting products from definition and planning through release • Launched a team to triage major revenue blocking issues on ecommerce product site, resulting in reduced payment checkout errors, increasing sales levels by 20% and in line with pre-pandemic numbers • Piloting and expanding program management processes across the organization, across accounts • Screening of all candidates in the program management pipeline; Creating portable services teams • Agile and Scrum SME within the organization, cultivating new teams as client accounts increase Executive leader handling Program Management oversight for large high-priority client across multiple work streams • Program Level risk monitoring, issue prioritization, and solution delivery • Inspecting existing work streams and proposing preferable methods of production • Collaborating with client executive leaders to strengthen known process vulnerabilities • Monthly facilitation of executive-level steering committee meetings • Weekly reporting focused on completed work and areas of interest • Daily project management and scrum leadership across multiple product workflows Show less

Program Manager

• Dec 2020 - Dec 2022

Program Manager & Agile Coach for Digital Marketing Operations • Developed and executed a multi-year roadmap for an Enterprise Scrum Transformation, resulting in increased team velocity and over 75% sprint commitment completion, more than doubling previous numbers • Coached and developed a group of Project Managers into Product Managers and Scrum Masters who would become the foundation for the product focused Digital Marketing Organization • Established release planning processes… Show more Program Manager & Agile Coach for Digital Marketing Operations • Developed and executed a multi-year roadmap for an Enterprise Scrum Transformation, resulting in increased team velocity and over 75% sprint commitment completion, more than doubling previous numbers • Coached and developed a group of Project Managers into Product Managers and Scrum Masters who would become the foundation for the product focused Digital Marketing Organization • Established release planning processes and formalized communications, including a DMO Release Calendar to provide release visibility across the organization for all products • Provided management oversight for the delivery of two revenue-impacting priority product initiatives requiring analysis, solution design, and expedited implementation Show less Program Manager & Agile Coach for Digital Marketing Operations • Developed and executed a multi-year roadmap for an Enterprise Scrum Transformation, resulting in increased team velocity and over 75% sprint commitment completion, more than doubling previous numbers • Coached and developed a group of Project Managers into Product Managers and Scrum Masters who would become the foundation for the product focused Digital Marketing Organization • Established release planning processes… Show more Program Manager & Agile Coach for Digital Marketing Operations • Developed and executed a multi-year roadmap for an Enterprise Scrum Transformation, resulting in increased team velocity and over 75% sprint commitment completion, more than doubling previous numbers • Coached and developed a group of Project Managers into Product Managers and Scrum Masters who would become the foundation for the product focused Digital Marketing Organization • Established release planning processes and formalized communications, including a DMO Release Calendar to provide release visibility across the organization for all products • Provided management oversight for the delivery of two revenue-impacting priority product initiatives requiring analysis, solution design, and expedited implementation Show less

Program Manager at Diamond Resorts

• Sep 2019 - Dec 2020

• Managed a program portfolio and provided business-critical product optimizations • Responsible for managing the Enterprise Data Program, which consisted of creating an Enterprise Data Warehouse, migrating data into a cloud-based infrastructure, creating business intelligence reports and dashboards, and implementing a Data Governance policy along with a product support plan • Led the ecommerce and compliance initiatives for credit payment processing, reducing payment checkout errors by… Show more • Managed a program portfolio and provided business-critical product optimizations • Responsible for managing the Enterprise Data Program, which consisted of creating an Enterprise Data Warehouse, migrating data into a cloud-based infrastructure, creating business intelligence reports and dashboards, and implementing a Data Governance policy along with a product support plan • Led the ecommerce and compliance initiatives for credit payment processing, reducing payment checkout errors by 50% • Established Enterprise Application Monitoring across the org minimizing unplanned downtime to less than 5%

Senior IT Project Manager at Disney Cruise Line

• Nov 2018 - Sep 2019

• Managed and Deployed a hardware upgrade across Disney Cruise Line fleet of ships • Planned and executed the delivery and installation of new Island Crew time clocks on Castaway Cay, with upgraded equipment, power, and networked infrastructure • Managed an Agile team of onshore and offshore resources working on custom development updates and new features for an existing application • Partnered with a third-party vendor to plan and execute a migration from the current online medical… Show more • Managed and Deployed a hardware upgrade across Disney Cruise Line fleet of ships • Planned and executed the delivery and installation of new Island Crew time clocks on Castaway Cay, with upgraded equipment, power, and networked infrastructure • Managed an Agile team of onshore and offshore resources working on custom development updates and new features for an existing application • Partnered with a third-party vendor to plan and execute a migration from the current online medical system used across the fleet, to a new modernized solution

Scrum Master at Universal Orlando

• Oct 2017 - Oct 2018

• Led one of the first fully Agile teams in the IT Solutions Delivery department • Successfully created new calendar-based functionality and released Volcano Bay variable priced tickets on web and mobile applications • Managed incremental delivery of the 2018 Orlando Halloween Horror Nights website • Scheduled and facilitated monthly production releases of main UO.com website • Ensured alignment of priorities between multiple business stakeholders and IT scrum teams, and… Show more • Led one of the first fully Agile teams in the IT Solutions Delivery department • Successfully created new calendar-based functionality and released Volcano Bay variable priced tickets on web and mobile applications • Managed incremental delivery of the 2018 Orlando Halloween Horror Nights website • Scheduled and facilitated monthly production releases of main UO.com website • Ensured alignment of priorities between multiple business stakeholders and IT scrum teams, and successful delivery of agreed upon epics and features • Provided reporting on team’s sprint velocity, work burndown chart, and delivery forecasts

Senior IT Project Manager at Wyndham Destinations

• Jul 2016 - Oct 2017

• Successfully implemented the organization's highest priority program in 2017, using an Agile methodology, in an effort to deliver prior to the peak sales season • Sales and Marketing SME within the Project Management Organization • Worked closely with numerous business partners in Sales and Marketing to identify process improvements and technology needed to increase efficiency • Participated in obtaining capital funding for projects in the intake phase by creating… Show more • Successfully implemented the organization's highest priority program in 2017, using an Agile methodology, in an effort to deliver prior to the peak sales season • Sales and Marketing SME within the Project Management Organization • Worked closely with numerous business partners in Sales and Marketing to identify process improvements and technology needed to increase efficiency • Participated in obtaining capital funding for projects in the intake phase by creating the project charter and scope document, and routing through the approval process • Managed up to five IT projects concurrently, varying from infrastructure, application development, customer relationship management, and software to technology needed for sales offices, training rooms, and resorts • Managed organizational effort to consolidate multiple CRM tools (EPSS, Salesforce, custom) into one platform to be used across multiple brands • Maintained continuous communications with various business partners, third-party vendors, internal project team members, and stakeholders throughout the project life cycle to ensure project details were clearly understood and transparent Show less • Successfully implemented the organization's highest priority program in 2017, using an Agile methodology, in an effort to deliver prior to the peak sales season • Sales and Marketing SME within the Project Management Organization • Worked closely with numerous business partners in Sales and Marketing to identify process improvements and technology needed to increase efficiency • Participated in obtaining capital funding for projects in the intake phase by creating… Show more • Successfully implemented the organization's highest priority program in 2017, using an Agile methodology, in an effort to deliver prior to the peak sales season • Sales and Marketing SME within the Project Management Organization • Worked closely with numerous business partners in Sales and Marketing to identify process improvements and technology needed to increase efficiency • Participated in obtaining capital funding for projects in the intake phase by creating the project charter and scope document, and routing through the approval process • Managed up to five IT projects concurrently, varying from infrastructure, application development, customer relationship management, and software to technology needed for sales offices, training rooms, and resorts • Managed organizational effort to consolidate multiple CRM tools (EPSS, Salesforce, custom) into one platform to be used across multiple brands • Maintained continuous communications with various business partners, third-party vendors, internal project team members, and stakeholders throughout the project life cycle to ensure project details were clearly understood and transparent Show less

Financial Controller

• May 2014 - Jul 2016

• Created and maintained executive level project status reports for the entire Information Management Services department portfolio • Responsible for the creation of project budget forecasts and tracking of weekly actuals while maintaining a 5% overall portfolio variance • Used SAP to gather actuals and present them in a user-friendly format using Excel • Facilitated meetings with project and resource managers for monthly forecasting • SME for Clarity Project and Portfolio… Show more • Created and maintained executive level project status reports for the entire Information Management Services department portfolio • Responsible for the creation of project budget forecasts and tracking of weekly actuals while maintaining a 5% overall portfolio variance • Used SAP to gather actuals and present them in a user-friendly format using Excel • Facilitated meetings with project and resource managers for monthly forecasting • SME for Clarity Project and Portfolio Planning tool, provided technical support to controllers, resource managers, and project managers using the application Show less • Created and maintained executive level project status reports for the entire Information Management Services department portfolio • Responsible for the creation of project budget forecasts and tracking of weekly actuals while maintaining a 5% overall portfolio variance • Used SAP to gather actuals and present them in a user-friendly format using Excel • Facilitated meetings with project and resource managers for monthly forecasting • SME for Clarity Project and Portfolio… Show more • Created and maintained executive level project status reports for the entire Information Management Services department portfolio • Responsible for the creation of project budget forecasts and tracking of weekly actuals while maintaining a 5% overall portfolio variance • Used SAP to gather actuals and present them in a user-friendly format using Excel • Facilitated meetings with project and resource managers for monthly forecasting • SME for Clarity Project and Portfolio Planning tool, provided technical support to controllers, resource managers, and project managers using the application Show less

Project Manager

• Nov 2010 - May 2014

Collections Specialist

• Dec 2009 - Dec 2010

Project Lead

• May 2006 - Jul 2008