Experience

AIDAXIS

• France
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Jan 2022 - Present

  Lyon, Auvergne-Rhône-Alpes, France • Efficient DAP implementation for the client by the means of private platforms, training materials, and up-to-date customer documentation. • Track KPIs for the clients and be proactive to address any implementation issues. • Deploy Digital Adoption Solution in cordial with the client's CRM, HRIS, HMS, and ERP interfaces. • Deliver high-impact training, onboarding, and optimizing/workflow activities to drive customer competency and excellence. • Support… Show more • Efficient DAP implementation for the client by the means of private platforms, training materials, and up-to-date customer documentation. • Track KPIs for the clients and be proactive to address any implementation issues. • Deploy Digital Adoption Solution in cordial with the client's CRM, HRIS, HMS, and ERP interfaces. • Deliver high-impact training, onboarding, and optimizing/workflow activities to drive customer competency and excellence. • Support customers in the development of their daily uses, taking into account their contexts to set up and navigate the software and other challenges. • To initiate new projects between teams for better-delivered client support. • Works cross-functionally with customers and members of various functional departments within the firm to support customers’ products Show less



LENNOX EMEA

• France
• Mechanical Or Industrial Engineering
• 200 - 300 Employee

• CRM/CPQ solution specialist

  • May 2021 - Dec 2021

  Lyon, Auvergne-Rhône-Alpes, France •The primary point of contact for Sales admin, KAM teams, and with the IT teams for CPQ/CRM project implementation •Responsible for the IT department, working under the supervision of the Business Intelligence manager •Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications •Research, outline, write and edit new and existing content, working closely with the key users in various departments/countries to… Show more •The primary point of contact for Sales admin, KAM teams, and with the IT teams for CPQ/CRM project implementation •Responsible for the IT department, working under the supervision of the Business Intelligence manager •Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications •Research, outline, write and edit new and existing content, working closely with the key users in various departments/countries to understand project requirements. •Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation •Ensure the proper integration of the company's CRM solution with the dedicated company CPQ solution •Be a proactive member of the CPQ solutions/implementation team. Show less



Global Profiles & Alloys

• India
• Appliances, Electrical, and Electronics Manufacturing

• Business Analyst

  • Jul 2018 - Mar 2019

  India • Conduct daily systems analytics to maximize effectiveness and troubleshoot problems. • Internal and external documentation, and formally initiate and deliver requirements and documentation. • Facilitated coordination with dealers located in India and other South East Asian countries, while also sending RFQ’s. • Develop meaningful and lasting relationships with partners for optimized systems integration.



Forever Living Products, India(FBO)

• Operations Supervisor

  • Jan 2017 - Feb 2018

  Amritsar/Ludhiana Area  Monitor and report on department performance  Oversee efficiency of operational processes  Analyze business requirements and customer needs  Supervise and train employees  Experience in implementing operational processes  Participate in strategic planning and goal-setting for various business functions and customer support/follow up.  Team leadership



Art of Living

• Health, Wellness & Fitness
• 400 - 500 Employee

• Event Organizer( volunteer)

  • Jun 2016 - May 2017

  • Task to make event successful. • In-charge of hiring personnel and get the work done in Stipulated time. • Ensure adherence to allotted budget.