Experience

The Right Property Group Limited

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Booking Administrator

  • Jun 2023 - Present

  Ensure that all Terms & Conditions are received and logged accordingly Deal with customer enquiries and complaints Liaise with and assist other team members as required Assisting customer for their self checking by sending instructions. Coordinating with house-keeping about check -in and check -outs and working closely with the team Ensure that all Terms & Conditions are received and logged accordingly Deal with customer enquiries and complaints Liaise with and assist other team members as required Assisting customer for their self checking by sending instructions. Coordinating with house-keeping about check -in and check -outs and working closely with the team



Qatar Airways

• Qatar
• Airlines and Aviation
• 700 & Above Employee

• Senior Customer Service Agent

  • Dec 2019 - Sep 2022

  -Identify and meet the standard and special service requirements of the customers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the customers are handled in a friendly and efficient manner.-Maintain internal operating boarding procedures by ensuring that boarding priority, announcements, staff briefing about the flight, and stationary/equipment availability were prepared prior to the flight.-To follow methods for problem solving in areas of responsibility by determining the problem, looking into alternatives, and then deciding on on the most effective option, in an effort to minimize/eliminate flight delays, customer inconvenience, and to maintain safety/safety rules and regulations. -Guide and advise team members to maintain an excellent standard of customer service in achieving a safe and on-time departure.-Responsible to liaise with Airport security and Immigration in-order to speed-up all customer Care for our Premium passengers handling process.- Ensuring the safety and security of each and every passenger according to rules and regulations of the airline.-Built rapport with customers through courteous and professional communications.-Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.-Providing 5 star customer service experience to each and every passenger at the airport. Show less

• Customer Service Agent

  • Jan 2017 - Nov 2019

  -The duties of a Customer Service Agent involves attending to passengers and processing passengers travel documents and baggage at the check-in counters, arrivals and departure areas of Doha International Airport.-Providing face to face service to Qatar Airways customers and deals with their different needs. -Answering questions and offer information covering a wide variety of airline and/or airport related topics such as connecting flight information and direction assistance.-To assist the passengers at all times, providing the best services. Escort and direct arriving and departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges and Boarding Gates.-Ensures that the journey of each passenger is memorable throughout the different touch points in the Airport.-Providing 5 star customer service experience to each and every passenger at the airport. Show less



Al-Futtaim

• United Arab Emirates
• Retail
• 700 & Above Employee

• Guest Relations Officer

  • Oct 2015 - Dec 2016

  • Handles all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability. • Provides excellent customer service as per company policy and procedures. • Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary. • Attends to customer needs, understand their requirements so that maximum numbers of inquiries are handled quickly and forwarded on responsibly. • Logging calls (including time, date and caller details). • Maintains an up to date knowledge of personnel and procedures. • Deals with 'drop in' customers as quickly and proficiently as possible, by coordinating with employees and customers. • Perform Sales Coordinators tasks when Sales Coordinator is on annual leave or as advised by Line Manager. Show less



Social Hotels and Resorts

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist/ Reservations

  • Apr 2014 - Aug 2015

  • To provide information to any inquiries regarding hotel products and services. In addition, I am dealing with and help resolve any customer complaints. • Hotel receptionists make guests feel welcome, manage room bookings (also known as reservations) and deal with requests that guests make during their stay. • dealing with bookings by phone, e-mail, letter, fax or face-to-face • completing procedures when guests arrive and leave • choosing rooms and handing out keys • preparing bills and taking payments • dealing with special requests from guests (like booking theatre tickets or storing valuable items) • answering questions about what the hotel offers and the surrounding area • Dealing with complaints or problems. Show less



Anvaya Cove

• Philippines
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Apr 2011 - Jan 2014

  • Working in shifting schedules, morning (6am-2pm) afternoon (2pm-10pm) and graveyard (10pm-6am) • Receive and read endorsement from outgoing shift • Check the list of members and guest’s arrival and departure for the day which includes special request by the members. • Verify any special Event / Activities for the day. • Log all endorsement for appropriate action • Coordinate with housekeeping department for verification of members / guest’s room arrival and departure. • Facilitate member and guest request/s from time to time; constantly fallow-up pending request until it is properly, thoroughly completed and acknowledge by the requesting party. • All calls should be answered immediately on all cases, maximum of 3 rings only. • All sales remittance should be directly remitted to finance office c/o to the General Cashier. • Making room reservation for member or guest using Amadeus system. • Prepare reports such as room occupancy, total number of members/guest checked-in, and breakfast report to be submitted at Food and Beverage Department. Show less