Experience

Thorn Svenska AB

• Sweden
• Financial Services
• 1 - 100 Employee

• Customer Service and depth collection Team Lead

  • May 2018 - Present

  My team of 8 people manage debt collection, customer care, administration, AML and product support. I set salary and have full personnel responsibility in my role. The departement develope routins, processes and our self every day. My team of 8 people manage debt collection, customer care, administration, AML and product support. I set salary and have full personnel responsibility in my role. The departement develope routins, processes and our self every day.


Unemployed
• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee
• Unemployed

  • Jul 2017 - Apr 2018


Leasplan Sverige AB

• Operations Service Manager

  • Jun 2015 - Jun 2017

  LeasePlan is offering finance and operational leasing of cars. I was responsible of supplier invoices and relations (4500 suppliers), technical support for work shops and driver support for 30 000 drivers. These departments included 20 persons and 10 processes. My focus was to automate manually repetitive transactions in my departments. LeasePlan is offering finance and operational leasing of cars. I was responsible of supplier invoices and relations (4500 suppliers), technical support for work shops and driver support for 30 000 drivers. These departments included 20 persons and 10 processes. My focus was to automate manually repetitive transactions in my departments.



Itera - MAKE A DIFFERENCE

• Customer Care Manager Nordic

  • Aug 2011 - Mar 2015

  As Customer Care Manager my main responsability was to lead and manage the Service Desk in Norway and Sweden. I was leading 20 people with two teamleaders. My daily tasks was; bonding with customer, follow up people and customer, creating routines and structure, problemsolving with people and customers, develop people, hiring, communicate with customer, delivery of IT services according to stipulated SLA. informing internally about progress in development of services, presale for servicdesk. I was also a part in the Nordic management team which was responsible for the overall company goal in Nordic region. I had financial responsibility and was involved in the budget process. Show less



ITERA Networks AB

• Sweden
• Information Technology & Services
• 1 - 100 Employee

• Service Level Manager

  • Sep 2010 - Aug 2011

  Main goal with the job was to find and deliver IT services with one SLA standard. The servicedesk should also be able to separate non agreed services and charge for those jobs. Monthly turnover went from SEK 20 000 to around SEK 50 000. Main goal with the job was to find and deliver IT services with one SLA standard. The servicedesk should also be able to separate non agreed services and charge for those jobs. Monthly turnover went from SEK 20 000 to around SEK 50 000.



IDE Nätverkskonsulterna AB

• Operations Director

  • Jan 2001 - Sep 2010

  IDE Nätverkskonsulterna a familyowned company with 60 employees based in Stockholm. Known for selling and deliver servicedesk, IT operations and IT specialists with focus on Microsofts products. My main responsibility was to deliver IT services according to customer contracts. I coordinated 60 people where 40 of those was consultants and out at customer site. My daily tasks was to increase staff and customer satisfaction. I created structure with process and routines. I developed, HR department, Servicedesk, meeting structure, spirit and culture, bookingsystem for consultants. I was 1 of 4 members in the management group and responsible for customer satisfaction. www.idenet.com Show less



Sigma Måldata Network Solutions, Stockholm

• Supportmanager

  • Jan 2000 - Jan 2001

  Short about Sigma Måldata, around 100 people based in Stockholm selling IT services, as servicedesk, network specialists and service operations. I was responsible for 5 agents in the servicedesk handling incoming cases in case handling system, email and phone from customers. The department was also handling the monitoring of neworks. My daily tasks was to communicate with customer and delivering SLAs. Short about Sigma Måldata, around 100 people based in Stockholm selling IT services, as servicedesk, network specialists and service operations. I was responsible for 5 agents in the servicedesk handling incoming cases in case handling system, email and phone from customers. The department was also handling the monitoring of neworks. My daily tasks was to communicate with customer and delivering SLAs.



Fujitsu Global

• IT Services and IT Consulting
• 1 - 100 Employee

• Product consultant, Channel marketing

  • Feb 1998 - Jan 1999

  Fujitsu sells PC equiment in Stockholm with 300 emplyees. I worked in the field and travelled 4 days a week to visit dealers. The dealers should meet with me once per month and go through their pipe of orders and escalate eventually problems. I was finding out trends togheter with the customers and reported back to marketing department at Fujitsu. Fujitsu sells PC equiment in Stockholm with 300 emplyees. I worked in the field and travelled 4 days a week to visit dealers. The dealers should meet with me once per month and go through their pipe of orders and escalate eventually problems. I was finding out trends togheter with the customers and reported back to marketing department at Fujitsu.



Santech Micro Group, Copenhagen

• Backoffice manager

  • Jan 1998 - Jun 1998

  Controll of stock and refunds. Controll of stock and refunds.



Olivetti

• Italy
• IT Services and IT Consulting
• 500 - 600 Employee

• Koordinator

  • 1992 - 1997

  Olivetti was selling PC equipment to Sweden with 100 employees in Stockholm. I started my IT career here and went from task to task in different departments. I did all kind of backoffice job for the sales department, logistics, administration, indoor sales. I ended up in Copenhagen as responsible of orderadministration and logistics with 3 employees. Olivetti was selling PC equipment to Sweden with 100 employees in Stockholm. I started my IT career here and went from task to task in different departments. I did all kind of backoffice job for the sales department, logistics, administration, indoor sales. I ended up in Copenhagen as responsible of orderadministration and logistics with 3 employees.