Kamila Xavier

Team Leader at Central de Relacionamento com Clientes - CRC
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Contact Information
us****@****om
(386) 825-5501
Location
BR

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Bio

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Experience

  • Central de Relacionamento com Clientes - CRC
    • Brazil
    • Financial Services
    • 100 - 200 Employee
    • Team Leader
      • Sep 2021 - Present

      - Acompanhamento e gestão de pessoas que atuam em Customer Service.- Monitorias e treinamentos voltados ao desenvolvimento do time visando garantir uma melhor experiência do cliente- Motivando o time ao comprometimento na entrega de resultado, produtividade, qualidade no atendimento, TMA e Customer Satisfaction. - Gestão colaborativa junto a gerência e análise de KPI's

    • Subject Matter Expert
      • Mar 2021 - Sep 2021

      Suporte aos Agent Customer Service, especialista em processos internos e auxílio em demandas dos Team leaders

    • Customer Services Agent
      • Jan 2021 - Mar 2021

  • Hard Rock International
    • United States
    • Hospitality
    • 700 & Above Employee
    • Promotor de eventos
      • Jul 2019 - Jan 2020

  • Concentrix
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Services Agent
      • Sep 2018 - Apr 2019

  • Meireles e Freitas Serviços de Cobrança
    • Brazil
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Operador de cobranca Ativa
      • Aug 2016 - Apr 2018

Education

  • Estácio
    Bachelor of Technology - BTech, Marketing
    2018 - 2023

Community

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