Business Analyst

• May 2023 - Present

Junior Business Analyst

• Jan 2022 - Aug 2023

Business Analyst | Telco BSS

• Oct 2021 - Dec 2021

Prepared business and technical system and solution documentation (Low-Level Design documents) Analyzed client's use cases, user stories Mapped various processes and use cases using BPMN (Enterprise Architect) Prepared business and technical system and solution documentation (Low-Level Design documents) Analyzed client's use cases, user stories Mapped various processes and use cases using BPMN (Enterprise Architect)

Billing, Collections and Claims Specialist

• Feb 2020 - Sep 2021

Crossed-trained with other departments in order to resolve Operations and Payments queries, Managing customer's accounts from the registration till the end of the contract, Managing invoice productions and analyzing production reports, Creating internal procedures for existing and new processes, Analyzing and resolving data and system errors, Closely cooperating with IT Team, defining business requirements in order to automize processes, Controlling dunning and debt collection process, Working with Microsoft CRM, Jira and Zendesk ticketing tools. Show less

Customer Advisor

• Oct 2019 - Feb 2020

Improved customer service skills, Recommended merchandise to customers based on their needs and preferences, Ensured proper presentation, organization, storing and replenishment of stock. Improved customer service skills, Recommended merchandise to customers based on their needs and preferences, Ensured proper presentation, organization, storing and replenishment of stock.

Customer Advisor

• Apr 2018 - Sep 2018

Verified customers incomes documentation, Managed bank documentation, Sold insurances with credit agreements, Developed excellent customer service skills, Dealt with customer inquiries, determined customer needs and provided solutions with regards to their requirements and creditworthiness, Managed customer's and bank's privacy. Verified customers incomes documentation, Managed bank documentation, Sold insurances with credit agreements, Developed excellent customer service skills, Dealt with customer inquiries, determined customer needs and provided solutions with regards to their requirements and creditworthiness, Managed customer's and bank's privacy.

Customer Advisor

• Jul 2016 - Apr 2018

Learned the ability to work in the big team, Resolved customers inquiries and complaints, managed difficult situations, Coworked with other teams to create effective solutions for customers, Worked on POS system, Controlled and analyzed cashier's errors. Learned the ability to work in the big team, Resolved customers inquiries and complaints, managed difficult situations, Coworked with other teams to create effective solutions for customers, Worked on POS system, Controlled and analyzed cashier's errors.