Experience

LegalZoom UK

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Customer Care Administrator and Customer Care Account Manager

  • Mar 2019 - Present

  ● Performing Anti-Money Laundering checks using Smart Search and Experian to satisfy due diligence. ● Providing a range of secretarial services for limited companies such as dissolution, confirmation statement and annual returns ● Providing first-line telephone, chat and email support to small business customers within a busy environment. ● Dealing with payment disputes and chargebacks on Stripe ● Processing refunds and Barclays cash backs ● Working in partnership with other key departments including Production Support, Marketing, and Operations Department ● Identifying customer needs by building a rapport with them by delivering an excellent standard of customer service whilst upselling products and services when possible. ● Gathering feedback from both registered and inactive customers/users to identify future opportunities to increase usage and customer value. ● Handling complaints in a professional manner and ensuring the customer is satisfied with the outcome. ● Identifying customer needs, correctly matching products and services to assist them and communicating the benefits to customers. ● Delivering outbound calls and campaigns ● Working from an internal CRM system (Zoho) whilst processing sensitive customer information which adheres to company policies and GDPR regulations. Show less