Experience

Miniso Polska

• Poland
• Retail
• 1 - 100 Employee

• Operation Manager

  • Mar 2018 - Present

  * Tracking and reporting on KPIs to improve sale performance through analysis and corrective actions * Scheduling and overseeing daily operations and strategic growth planning for upcoming stores * Managing operational budget to ensure forecast is met * Mentoring and developing people and developing succession planning modelsEvaluate the shop’s standards based on the measurements and guidelines provided by Miniso. * Engage in constant communication with the product and financial department to create a dynamic operation system. * Collect market information regularly by doing research, to get to know clients needs * Proactively search and develop new business opportunities * Opening new shops around Poland Show less



American Baby International English

• China
• Primary and Secondary Education
• 1 - 100 Employee

• Education Manager

  • Sep 2015 - Aug 2017

  * Planning and coordination of an Educational Services Program for students * Monitoring and improving the quality of the classes Ensure that all education forms are completed and utilized effectively and appropriately * Supervise Site Staff in program operations, to include using all agency policies and procedures for developing staff skills for successful job task completion * Developing and implementing a training plan for staff. * Manage parents training efforts with the goal of improving account retention * Partner with sales team to proactively reach the sale goals * Organizes and maintains accurate records for tuition-based full day kindergarten Show less



Shane English School

• Xian

• Educational Specialist

  • Feb 2011 - Aug 2015

  * Provide support to Foreign Teachers in their daily work; * Create time tables for the classes; * Hiring and training new teachers; * Create and optimize new support processes for parents; * Work with other teams to achieve customer happiness; * Provide support to Foreign Teachers in their daily work; * Create time tables for the classes; * Hiring and training new teachers; * Create and optimize new support processes for parents; * Work with other teams to achieve customer happiness;