Experience

CBRE Business Services Organisation

• Poland
• Leasing Real Estate
• 300 - 400 Employee

• Learning & Talent Development Specialist

  • Sep 2022 - Present



Testronic

• Poland
• IT Services and IT Consulting
• 700 & Above Employee

• Junior Learning & Development Specialist

  • Oct 2021 - Aug 2022

  • Scheduled and coordinated workshops, meetings and trainings. • Created PowerPoint materials used to support executive presentations outlining compelling business development ideas. • Prepared numerous interactive presentations using advanced training tool - Articulate360. • Delivered variety of complex training sessions such as e.g.: Assertiveness, Business Communication, Battling with Isolation on WFH, Yearly Appraisals and Assessing Bonus Goals. • Conducted multiple workshops related to couching, mentoring and motivating other employees. • Created variety of items supporting promoting certain development-related ideas such as: posters, logos and templates. • Carried out training assessments and identified skills or knowledge gaps that need to be addressed. • Maintained positive relations with coworkers while providing complex help in solving the issues. • Stayed in a close cooperation with different departments within the company in order to identify current training needs and requirements. Show less



Simplicity Recruitment

• Poland
• Staffing and Recruiting
• 1 - 100 Employee

• IT Researcher

  • Aug 2021 - Sep 2021

  Responsible for the operational work during the recruitment process, including: • Preperation of materials concerning the job offer for the candidates • Sole responsibility for target list formation, under the guidance of leading consultant • Efficient and comprehensive identification of candidates • Contact with candidates and presentation of job offers, encouragement to the job offer (and CV download) • Competence verification and further recommendation • Composing a reference contact list • Conducting reference interview concerning candidates. Show less



Wiener TU S.A. Vienna Insurance Group

• Poland
• Insurance
• 100 - 200 Employee

• Learning And Development Specialist

  • Jan 2021 - Aug 2021

  - Provided additional materials to enhance training.- Developed new training sessions by analysing employee feedback and customer service reviews on the current methods of training.- Prepared training material for teams including PowerPoint , workbooks, activity sheets and presentations.- Educated company employees in various skills required to increase productivity, company profits and reduce costs.- Closely monitored employees progress while observating them in the working environment, providing extra training to underachievers.- Managed the onboarding of new employees, training in matters such as system training, safety regulations and company best practices.- Conducted numerous recruitment processes for the position of Customer Service Consultant.- Coordinated administrative duties such as registration of new employees, data processing, statistics' and surveys' preparation. Show less

• Customer Service Consultant

  • Feb 2020 - Dec 2020

  - Managed numerous calls, including registering the claims and taking the complains to ensure customer issues were dealt with accordingly.- Answered and dealt with lots of customer cases per day, regarding complex problems or difficult situations.- Increased positive customer satisfaction by offering friendly, helpfuland informative customer service.- Used a variety of systems, including phones, emails and internal insurance platforms of the company.- Tested multiple upcoming systems and platforms related to the insurance industry. Show less



WOJAS S.A.

• Poland
• Retail
• 1 - 100 Employee

• Sales Cashier

  • Jul 2019 - Nov 2019

  - Maintained store areas in a neat and clean fashion for professional appeal. - Helped customers find specific products, answering questions and offering advice. - Maximised customer satisfaction by assisting customers to complete purchases, locate items and sign up for rewards programs. - Reconciled cash drawer at start and end of shift. - Provided customers with payment information and processed credit card payments and cash transactions. - Handled numerous complaints and processed them according to their category. Show less