Experience

great2gether | Shopware Agentur

• Germany
• Technology, Information and Internet
• 1 - 100 Employee

• Account and Communication Manager

  • Dec 2022 - Present

  As a Client Management Specialist, I am responsible for acquiring new clients and maintaining effective relationships with existing ones. My primary responsibilities include identifying new business opportunities, monitoring client processes, and leading frontline communication with clients. My role requires strong communication skills, as I proactively engage with clients to understand their needs and concerns, and effectively manage expectations. I am also responsible for maintaining a high level of customer satisfaction by addressing any issues and resolving conflicts in a timely manner. To succeed in this role, I have a strong understanding of the industry and the products or services being offered. I have experience in sales and client management, with a proven track record of achieving targets and maintaining long-term relationships with clients. In addition to the above, I analyze client feedback and identify areas for improvement in the client experience. I work closely with other departments, such as sales and marketing, to ensure a cohesive approach to client management and to develop effective strategies for acquiring and retaining clients. Overall, my role requires a strong focus on client satisfaction, effective communication, and the ability to identify and capitalize on new business opportunities. Show less