Kamil Michalski
Client Success Manager at eStoreMedia - digital brand intelligence- Claim this Profile
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angielski Full professional proficiency
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polski Native or bilingual proficiency
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Bio
Credentials
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Intro to Service Management with ITIL® 4
LinkedInOct, 2021- Oct, 2024 -
Learning ITIL®
LinkedInOct, 2021- Oct, 2024 -
Innovative Customer Service Techniques
LinkedInSep, 2021- Oct, 2024 -
Introduction to AWS for Non-Engineers: 1 Cloud Concepts
LinkedInSep, 2021- Oct, 2024 -
Introduction to AWS for Non-Engineers: 2 Security
LinkedInSep, 2021- Oct, 2024 -
Learning Cloud Computing: Public Cloud Platforms
LinkedInSep, 2021- Oct, 2024 -
Product Management First Steps
LinkedInSep, 2021- Oct, 2024 -
Product Management: Building a Product Roadmap
LinkedInJun, 2021- Oct, 2024
Experience
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eStoreMedia - digital brand intelligence
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United Kingdom
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IT Services and IT Consulting
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100 - 200 Employee
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Client Success Manager
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Jan 2022 - Present
Working for a Fortune 500 client to drive client's health, account excellence and maximize value the client gets from eStoreMedia SaaS tools. Working with various stakeholders to align the setup of the tool with the client’s strategic business objectives and make the data actionable. Created training materials and delivered high quality and relevant user training Increased adoption and client's satisfaction with the tool. Helped to optimize the service model and streamline internal processes. Successfully managed client's dev requests and upsell opportunities. Show less
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Webinterpret
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Poland
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Software Development
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100 - 200 Employee
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Customer Success Specialist UK
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Jul 2018 - Jan 2022
Providing technical support for customers of the company's web based application. Dealing with customer queries and provide excellent customer service. Assessing account performance, provide solutions and improvements to increase growth, satisfaction and prevent churn. Participating in an additional project - improving onboarding process, New Hire and Training Buddy program for Customer Care department. Interacting with Sales, Product, Marketing and Finance teams. Working on the basis of Agile methodology and Scrum. Using Jira, Confluence, Zendesk, Salesforce, my SQL on a daily basis. Show less
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Lang LTC Szkolenia Językowe dla Firm
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Poland
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Education Administration Programs
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1 - 100 Employee
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English Teacher
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Sep 2012 - Jul 2018
Teaching General and Business English to P&G DC employees. Analyzing students' needs, planing course syllabus monitoring students’ progress, testing students skills, preparing progress reports. Teaching General and Business English to P&G DC employees. Analyzing students' needs, planing course syllabus monitoring students’ progress, testing students skills, preparing progress reports.
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Self-employed
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Warszawa, woj. mazowieckie, Polska
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English Language Teacher
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Nov 2012 - Aug 2014
Teaching General and Business English to various age groups. Teaching General and Business English to various age groups.
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South Western BPO Poland
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Łódź
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Customer Service Specialist
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Jul 2011 - Oct 2011
Dealing with incoming calls and emails from customers. Assisting customers with car hire enquiries, their past, existing and future car hire reservation. Responsible for processing orders in a clear and timely manner. Dealing with incoming calls and emails from customers. Assisting customers with car hire enquiries, their past, existing and future car hire reservation. Responsible for processing orders in a clear and timely manner.
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Education
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2010 - 2012
University of Łódź, Faculty of Applied Linguistics
Master’s Degree i, English Language Teaching with the Use of Information Technology -
2006 - 2009
Warsaw University, Faculty of Applied Linguistics
Bachelor’s Degree, English Language Teaching
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