Experience

Daraz

• Singapore
• Technology, Information and Internet
• 700 & Above Employee

• Hub Specialist

  • Sep 2019 - Present

  Track delivery status and truck routes to ensure product is delivered efficiently, ensuring on-time deliveries 95% of the time. Manage budget of over $3M to maintain equipment, order production materials and organize delivery. Allocate supplies and machinery based on departmental needs. Track delivery status and truck routes to ensure product is delivered efficiently, ensuring on-time deliveries 95% of the time. Manage budget of over $3M to maintain equipment, order production materials and organize delivery. Allocate supplies and machinery based on departmental needs.



iTech®

• Italy
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2017 - Aug 2019

  Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Show less



ibex. Pakistan

• Pakistan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Feb 2016 - Jun 2017

  Handles incoming calls or inquiries from prospective customers or clients. Assists customers effectively by solving customer disputes. Provides customer additional information or explains services. Discusses products offered and ensures customer satisfaction. Handles incoming calls or inquiries from prospective customers or clients. Assists customers effectively by solving customer disputes. Provides customer additional information or explains services. Discusses products offered and ensures customer satisfaction.