Director of the OIMS Service Desk Operations Division

• Jan 2020 - Present

Supervisory IT Specialist

• Dec 2016 - Jan 2020

Sr IT Specialist

• Nov 2015 - Nov 2016

Leading an integrated team of database engineers in support of corporate information data stores both transactional and corporate data warehouse. Focused on improving current operational practices, security and team transformation toward DevOps and Cloud. Established operational dashboards for supported platforms Resolved long standing POAMS by bringing in industry best practices for privileged user auditing Integrated demand management for services, increasing service levels while decreasing operation budget. Show less

Principal

• Nov 2009 - Nov 2015

Lead a team of System and Desktop Engineers to deliver cutting edge technology to OPM. Working closely with federal staff to respond to a variety of project requests. Projects delivered including data backup appliances to reduce the need for tapes saving agency money while improving backup abilities. Completed the agency’s Private Cloud, designed to consolidate legacy hardware, enabling agency to meet virtualization targets while enhancing their ability to deploy new infrastructure in response to every shifting priorities. Deploy and maintain infrastructure to support the deployment and management of thousands of client end devices, including annual refresh schedules. Design and deployment of the Health Claims Data Warehouse to collect, store and mine health claims data using SAS, Datastage, and Oracle 11g. Automation and Monitoring Lead: Lead a team of highly skilled Enterprise Monitoring Engineers to develop and deploy a world class monitoring solution for for our client. Installed, configured and maintained a suite of monitoring tools including, eHealth, Netcool, Solarwinds and Appboard. Hosting Technical Lead:Lead a cross functional team of 8 engineers consisting of System Administrators, Oracle DBAs, Network administrators and support staff in support of SBA financial systems. Provide support for both Production and non-production environments including O&M patch management, incident and problem management as well as support for ongoing security and audit activities. Operations Manager: Lead a team of 12 individuals consisting of Help Desk, Oracle Applications DBAs and System administrators in support of a large SBA program. Provided support for both Production and non-production environments, including patch management, incident and problem management as well as direct developer support. Provided audit support to the client for both internal and external financial audits. Show less

Database Director Associate

• 2004 - Nov 2009

Collaborate with the development project teams to identify staffing needs, agree on services provided, and establish viable timelines. Provide Level 3 production support for seven database platforms across two business areas, including two of the company’s most important external facing applications. Direct projects to upgrade and patch existing database infrastructure. Test, review, and implement third-party software to enhance and extend the current required infrastructure. Serve as product owner for DB2 LUW and Oracle. Resolve product and support issues, work closely to validate database licenses, and predict future growth. Participate in yearly product renewal negotiation meetings and presentation to senior management for budget approval. Show less

Senior Technical Operations Manager

• 2003 - 2004

Sr. Database Engineer

• 2000 - 2003

Assisted in the development of several solutions for deployment in the MSP environment, including Lawson and Oracle Financials. Custom monitored both in-house and remotely managed databases. Actively managed project from early stages to ensure that resources were readily available to successfully complete the project. Extensively interacted with junior staff, MSP management, and client representatives. Oversaw the production environment and performed database backups/restores and space and extent management. Responded to customer requests and directed customer management. Maintained schedules, allocated engineering resources, coordinated project meetings, and provided status reports to the client and MSP management as required. Show less

Project Manager

• 1993 - 2000

Managed production Oracle databases containing companies’ financial and human resources data, consisting of Windows NT servers, including Oracle database servers, application server for Web ET, and IIS Server. Monitored the Oracle instances, enrolled users, database tuning, and preventative maintenance. Managed production Oracle databases containing companies’ financial and human resources data, consisting of Windows NT servers, including Oracle database servers, application server for Web ET, and IIS Server. Monitored the Oracle instances, enrolled users, database tuning, and preventative maintenance.