Experience

Lug

• United States
• Retail
• 1 - 100 Employee

• Customer Care Manager

  • May 2021 - Present

  Manage, train, and keep Customer Care Team informed to handle customer inquiries in the most efficient and proactive manner possible. Use Zendesk to handle high level customer email inquiries and phone calls. Create training guides, train new employees, create weekly schedules, & maintain high level of customer satisfaction.

• Customer Care Representative

  • Nov 2020 - May 2021

  Used Zendesk to handle high volumes of customer emails and phone calls. Maintained customer satisfaction and experience. Ensured customer inquiries were handled in an efficient, timely, and satisfying manner. Also used Shopify, Netsuite, Slack, Loyalty Lion, Yotpo, Excel, on a daily basis.



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Sales Employee

  • Aug 2019 - Nov 2020

  Worked in sales/merchandise in several locations in Walt Disney World parks. Handled high level of customer transactions, kept store locations organized and clean, offered customer service and answered questions regarding merchandise and information regarding the parks. Worked in sales/merchandise in several locations in Walt Disney World parks. Handled high level of customer transactions, kept store locations organized and clean, offered customer service and answered questions regarding merchandise and information regarding the parks.



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Disney College Program

  • Jan 2019 - May 2019

  Completed Disney College Program Internship. My role was Bell Services at Walt Disney World’s flagship resort, Disney’s Grand Floridian Resort & Spa. This role included working at a front desk, answering guest inquiries regarding their stay, luggage status, taking phone calls, and using computer systems to dispatch bellmen to successfully deliver luggage to guests’ rooms in a timely fashion. Completed Disney College Program Internship. My role was Bell Services at Walt Disney World’s flagship resort, Disney’s Grand Floridian Resort & Spa. This role included working at a front desk, answering guest inquiries regarding their stay, luggage status, taking phone calls, and using computer systems to dispatch bellmen to successfully deliver luggage to guests’ rooms in a timely fashion.



Abercrombie & Fitch Co.

• United States
• Retail
• 700 & Above Employee

• Brand Representative

  • Oct 2016 - Jul 2017

  Ensured customers had an enjoyable shopping experience. Represented the brand by establishing customer relationships. Kept store clean and organized, used cash register to take care of transactions, stocked items, and offered exceptional customer service. Ensured customers had an enjoyable shopping experience. Represented the brand by establishing customer relationships. Kept store clean and organized, used cash register to take care of transactions, stocked items, and offered exceptional customer service.