Experience

University of Oklahoma College of Dentistry

• United States
• Higher Education
• 1 - 100 Employee

• Instructional Designer

  • Jun 2021 - Present

  Develop and design courses and curriculum. Design learning activities, assignments, and assessments. Manage college technology (Mediasite, D2L, Qualtrics, Elentra, Nearpod). Develop manuals, rubrics, and other teaching tools to support college growth. Collaborate with subject experts to develop course content. Provide technical and academic support to faculty and staff. Analyze, update, and refine existing online content. Supervise additional Instructional Design staff. Show less



ExamSoft

• United States
• Software Development
• 1 - 100 Employee

• Client Success Manager

  • Feb 2019 - Jul 2020

  Develop and manage strategic client relationships in order to boost satisfaction, increase adoption, and ensure retention. Establish a strategic/trusted advisor relationship with the client through product expertise, customer service, and consultative skills, to drive continued value of ExamSoft products and services. Own the client renewal process and outcome, discuss contract terms with clients and keep track of timelines Attain account growth goals, matching additional products or services with appropriate clients, educating clients on all offered products and services. Keep accurate records of all client information and communication in CRM system. Create individual campaigns, targeting clients based off specific metrics tracked in the CRM system. Communicate between the Client and Product teams, and document client requests appropriately. Represent the Company and team at industry conferences, meet with clients and prospective customers in person to discuss the Company and products, gather feedback. Generate referral leads through client networks and relationship building. Create and deliver basic product education webinars to clients as well as present ExamSoft material at annual conferences. Outline client goals, follow up with goal check-in calls, track client success, assist in goal attainment, and complete account reviews Travel, as needed, for onsite client visits to provide account reviews, observe client processes and build relationships. Track client database usage to monitor product usage and tailor customer outreach. Show less



MACG Magazine

• Book and Periodical Publishing
• 1 - 100 Employee

• Creative Writer - Content Contributor

  • Apr 2017 - 2020

  Develop original creative content for digital publication Work closely with editors and team members to meet deadlines Utilize WordPress and G Suite to ensure content quality Prepare imagery and content summary for publication on social media Research the latest trends in music, film, and international entertainment Website: https://macgmagazine.com Develop original creative content for digital publication Work closely with editors and team members to meet deadlines Utilize WordPress and G Suite to ensure content quality Prepare imagery and content summary for publication on social media Research the latest trends in music, film, and international entertainment Website: https://macgmagazine.com



Oklahoma State University

• United States
• Higher Education
• 700 & Above Employee

• Academic Assistant III

  • Aug 2016 - Feb 2019

  Primary administrative support for academic years 1 and 2 of the COM curriculum. Support and assist faculty, staff, and students with administrative curricular tasks as well as other administrative duties assigned by the Director of Curricular Affairs, Instructional Design, and Academic Technologies.Work in the PC environment, including excellent technical skills in new versions of computer software including MS Office (Word, Excel, Powerpoint) and other presentation or multimedia software (Adobe, Flash, etc.); knows or demonstrates the ability to learn specialty software, such as ExamSoft, Tegrity, TurningPoint, and LCMS.Ability to multitask and respond in a timely way to faculty with diverse responsibilities while safeguarding safeguard confidential information.Principle Duties and Responsibilities:· Manage course syllabi· Course room reservations· LCMS course management· Communication with Clinical and Biomedical Faculty· Course assessment construction and implementation· Assist course coordinators and course faculty with classroom preparation of presentations and course exams· Manage confidential information within various software systems (ExamSoft, TurningPoint, and LCMS).· Assist clinical faculty with creation of presentation materials (Ex: TurningPoint, IRAT, GRAT) Show less

• Academic Assistant to Senior Associate Dean of Medical Education

  • Nov 2015 - Aug 2016

  Meeting and event planning, coordinated department travel for Medical Education and Clinical EducationManaged department records, maintained department purchasing account Collected data and prepared information for various surveys (AOA, AACOM)Point of contact for Clinical and Medical Education staff and facultyPoint of contact for 3rd and 4th year medical students



Wallace Community College

• United States
• Higher Education
• 200 - 300 Employee

• Teachers Aide

  • Dec 2014 - Nov 2015

  Tasked with creating lesson plans that engaged students and facilitated classroom discussions Specialized in Adult Education – GED Preparation and English as A Second Language Served as in-house test proctor and test administrator Maintained Wallace Community College educational standards within the classroom Tasked with creating lesson plans that engaged students and facilitated classroom discussions Specialized in Adult Education – GED Preparation and English as A Second Language Served as in-house test proctor and test administrator Maintained Wallace Community College educational standards within the classroom



Wright State University

• United States
• Higher Education
• 700 & Above Employee

• The University Center for International Education

  • 2012 - 2012

  Provided international students with up to date information regarding student services Maintained professional working environment by using a detail oriented approach to front desk management Managed student and agent inquiries, assisted with problem resolution Assisted with the collection and distribution of student data, regulating access to secure accounts in order to maintain confidentiality Provided international students with up to date information regarding student services Maintained professional working environment by using a detail oriented approach to front desk management Managed student and agent inquiries, assisted with problem resolution Assisted with the collection and distribution of student data, regulating access to secure accounts in order to maintain confidentiality