Experience

The Scion Group

• United States
• Real Estate
• 700 & Above Employee

• Customer Experience and Sales Manager

  • Sep 2021 - Present

• Area Customer Experience and Sales Manager

  • Jan 2021 - Sep 2021

• Customer Experience and Sales Manager

  • Sep 2019 - Jan 2021

• Sales Experience Specialist

  • Jun 2018 - Sep 2019

  Responsibilities Include:• Lead the sales and revenue objectives by developing relationships and successful collaboration with our customers.• Accountable for identifying opportunities to grow relationships in order to deliver on our projected sales and revenue objectives.• Develop and maintain interpersonal relationships with all of our customers: prospects, residents, parents, guarantors, resident guests, animal residents, University offices & organizations, community partners and all Scion associates.• Demonstrates an awareness of their environment to find unsolicited opportunities to• provide customer “wow” moments.• Improves service by communicating, assisting and leads associates to understand customer• needs.• Recognizes opportunities to incorporate sales methods while responding to customer needs.• Supports day-to-day operations, ensuring the quality standards are met along with the• expectations of the customers.• Sets a positive example for customer relations. Observes and provides feedback on sales• behaviors of associates.• Empowers associates to provide excellent customer experience.• Identifies sales performance issues and participates in the implementation of corrective• action plans.• Ensures associates understand sales experience expectations and parameters.• Proactively identifies and solves customer problems; escalates when necessary.