Experience

Qube Money

• United States
• Financial Services
• 1 - 100 Employee

• IT Manager

  • Aug 2022 - Present

  Plan, organize, control and evaluate IT and electronic data operations Design, develop, implement and coordinate systems, policies and procedures Ensure security of data, network access and backup systems Manage staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance Manage information technology and computer systems Database analysis and SQL scripting Manage and Provide escalated support for CS team Manual testing of software fixes Supply risk, fraud and compliance reports as well as trend analysis for banking operations Show less



MasterControl

• United States
• Software Development
• 700 & Above Employee

• Technical Account Manager

  • Jan 2022 - Dec 2022

  Personal Engineering contact for a book of customers Provide all troubleshooting and resolutions for my book of customers Database analysis and SQL scripting using Windows Server Performed manual and automatic testing of software fixes Managed projects and coordinated with multiple teams throughout the company Managed technical client relationships with multiple fortune 500 companies Personal Engineering contact for a book of customers Provide all troubleshooting and resolutions for my book of customers Database analysis and SQL scripting using Windows Server Performed manual and automatic testing of software fixes Managed projects and coordinated with multiple teams throughout the company Managed technical client relationships with multiple fortune 500 companies



AllenComm

• United States
• E-Learning Providers
• 1 - 100 Employee

• Technical Customer Success Manager

  • Jan 2020 - Jan 2022

  Project Management/Customer Support Management/Customer Success Management Oversaw a team of Tier 1-3 support agents and software engineers Oversaw ticket fixes and reviewed/corrected Java/C#/SQL Performed manual and automatic testing of software fixes Managed technical client relationships with multiple fortune 500 companies Project Management/Customer Support Management/Customer Success Management Oversaw a team of Tier 1-3 support agents and software engineers Oversaw ticket fixes and reviewed/corrected Java/C#/SQL Performed manual and automatic testing of software fixes Managed technical client relationships with multiple fortune 500 companies



Morgan Stanley

• United States
• Financial Services
• 700 & Above Employee

• Tier 3 tech support / Technical Account Manager

  • Jan 2019 - Jan 2020

  Personal Engineer for a book of wealth management customers Provide all troubleshooting and resolutions for my book of customers Performed manual and automatic testing of software fixes Personal Engineer for a book of wealth management customers Provide all troubleshooting and resolutions for my book of customers Performed manual and automatic testing of software fixes



Netflix

• United States
• Entertainment Providers
• 700 & Above Employee

• Technical Research Analyst

  • Jan 2018 - Jan 2019

  Top tier level support for unresolved customer issues and new bugs/issues Testing and debugging to identify new issues Coding and Developing fixes to correct the newly found bugs/issues Top tier level support for unresolved customer issues and new bugs/issues Testing and debugging to identify new issues Coding and Developing fixes to correct the newly found bugs/issues



US Army

• United States
• Armed Forces
• 700 & Above Employee

• 25B Computer Specialist

  • Jun 2012 - Mar 2018

  LAN Manager / IT Manager Planning and building IT infrastructure Troubleshooting and debugging hardware/software/network issues Managed IT team by training and coaching soldiers, communicating job expectations and appraising their performance 3+ years of leadership experience as a Sergeant Security + / CCNA / Networking / Software Deployment Military Top Secret Level Security Clearance LAN Manager / IT Manager Planning and building IT infrastructure Troubleshooting and debugging hardware/software/network issues Managed IT team by training and coaching soldiers, communicating job expectations and appraising their performance 3+ years of leadership experience as a Sergeant Security + / CCNA / Networking / Software Deployment Military Top Secret Level Security Clearance



NLS INSURANCE

• United States
• Insurance
• 1 - 100 Employee

• Director Of Operations

  • Jun 2015 - Jan 2018

  Oversaw entire Life Insurance and IT Divisions of the company Plan, organize, control and evaluate IT and electronic data operations Design, develop, implement and coordinate systems, policies and procedures Ensure security of data, network access and backup systems Manage staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance Oversaw entire Life Insurance and IT Divisions of the company Plan, organize, control and evaluate IT and electronic data operations Design, develop, implement and coordinate systems, policies and procedures Ensure security of data, network access and backup systems Manage staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance