Cyber Security Architect

• Mar 2022 - Present

Cyber Security Specialist

• Mar 2021 - Oct 2022

Senior IT Specialist

• Sep 2018 - Mar 2021

- Responsible for access management and directed conversion to role based access control (RBAC) across all business-critical systems while reviewing and monitoring of "Least Privilege" principle.- Conduct and manage quarterly and annually access reviews for all critical business applications using Microsoft Azure Access Reviews- Successfully migrated full staff from Microsoft Skype for Business to Microsoft Teams- Managing internal and external phone systems and day to day operations with company Call Center. - Assist in implementing support and change request processes and procedures - Microsoft Office 365 administration (Exchange Online, SharePoint Online, Skype for Business, Yammer, OneDrive for Business- Assist in systems analysis primarily networking and security-related projects Show less

IT Specialist

• Sep 2016 - Sep 2018

- Provided telephone and onsite IT help desk support for all employees and external clients - Managed employee On-boarding and Off-boarding for all IT processes and conducted IT Security Policy Awareness Training - Managed all IT physical equipment procurement and ensure proper documentation and Inventory Management reviews- Manage employee access within all business critical applications and ensure proper documentation and access management review

Technical Support Representative

• Jan 2015 - Sep 2016

Provided technical assistance to inbound telephone inquiries from small to medium Comcast Commercial Business customers. Troubleshoots customer connectivity and phone line problems, and determines the appropriate solution based on diagnosis and executes the most logical fix to their business needs. Provided technical assistance to inbound telephone inquiries from small to medium Comcast Commercial Business customers. Troubleshoots customer connectivity and phone line problems, and determines the appropriate solution based on diagnosis and executes the most logical fix to their business needs.

Jr. Systems Analyst

• Feb 2012 - Aug 2014

• Managed survey construction and administration. • Created and maintained departmental records and reports. • Performed troubleshooting and routine software updates. • Programmed random passcodes for student dormitories. • Produced financial reports to fit specific client needs. • Assisted in day-to-day office administration. • Managed survey construction and administration. • Created and maintained departmental records and reports. • Performed troubleshooting and routine software updates. • Programmed random passcodes for student dormitories. • Produced financial reports to fit specific client needs. • Assisted in day-to-day office administration.

Jr. Engineer Intern

• Jun 2013 - Aug 2013

Assisted in agile programming for On-Demand database project and helped troubleshoot SQL design and file formatting. Assisted in agile programming for On-Demand database project and helped troubleshoot SQL design and file formatting.