Kameliya Stamenova
Claims Advisor at Covéa Insurance- Claim this Profile
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Bulgarian Native or bilingual proficiency
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English Full professional proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Experience
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Covéa Insurance
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United Kingdom
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Insurance
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700 & Above Employee
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Claims Advisor
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Oct 2019 - Present
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GoDaddy
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United States
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Technology, Information and Internet
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700 & Above Employee
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Aftermarket Domains Agent
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Aug 2018 - Sep 2019
Supporting GoDaddy and Afternic customers, and internal agents as a go-between for the transaction of domain name transfers and payments, as well as handling backorders and domain parking. Created internal documentation and delivered staff training.
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SSL Support Agent
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Dec 2017 - Aug 2018
Issuing and installing SSL Certificates and liaising with Trustwave certificate authority and customers for the extended validation certificates, as well as dealing with domain name queries, such as WHOIS, expirations, and registrations.
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Live Chat Support Agent
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Aug 2017 - Dec 2017
Assisting customers with technical issues relating to WordPress, DNS, cPanel/WHM, and cloud hosting via Live Chat.
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Billing Support Agent
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Oct 2016 - Aug 2017
Supporting customers with billing-related queries using WHMCS via tickets and phone.
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Education
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2013 - 2019
New Bulgarian University
Bachelor's degree, Psychology -
2016 - 2016
Universität Osnabrück
Erasmus semester, Cognitive Science -
2011 - 2015
University of National and World Economy
Bachelor's degree, Economics -
2006 - 2011
Second English Language High-School “Thomas Jefferson”
High School Diploma
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