Experience

Domestic & General - Australia and New Zealand

• Australia
• Insurance
• 1 - 100 Employee

• Customer Support Representative

  • Sep 2018 - Present

  Multi-skilled Customer Support sales team, meaning that I am the first point of contact for all customers who call us with warranty and insurance related queries. I provide excellent customer service, problem-solving, customer guidance and use my sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs. Also, I have been On-Boarder, helping the new employees to go through their training. Multi-skilled Customer Support sales team, meaning that I am the first point of contact for all customers who call us with warranty and insurance related queries. I provide excellent customer service, problem-solving, customer guidance and use my sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs. Also, I have been On-Boarder, helping the new employees to go through their training.



MANGE TOUT BRIGHTON LIMITED

• United Kingdom
• Restaurants

• Waiter

  • Apr 2017 - Jul 2018



MK Recruitment

• 1 - 100 Employee

• Consultant/Headhunter in Hospitaly

  • Dec 2014 - May 2017

  I created my own business company to help lots of new/famous Restaurants in the valley so to improve their ideas and customer service. I created my own business company to help lots of new/famous Restaurants in the valley so to improve their ideas and customer service.



Maison de la Presse

• France
• Retail
• 1 - 100 Employee

• Bookstore Manager

  • Dec 2015 - May 2016

  Books/Stationery/Video Games Store. As The manager of the large store, I had to change the whole strategy of work. • Performances Reviews that never have been done before to the employees all working there over 8 years. • Creating/organising Author Book Signing and Conferences Events. • Create a new section of Books “English Section Books”. • Closed a very interesting deal with one “Greeting Card” company and settled in the shop in new furniture. • Create an implacable customer relation with the clients; • Create a department “Souvenir” never existent before. Show less



La Pointe Isabelle, Hotel/Restaurant

• Chamonix Mont Blanc, France

• Restaurant Manager

  • Dec 2014 - Apr 2015

  My duty as was to improve the level of hospitality and Menu, training the new staff, organizing specials events and “deals” to attract new customers, cash up the tills and budgeting the “petit cash”, making the staff work schedule open or close the restaurant, get the daily report from the chef about specials of the day and products running out, delegate the different assignments to the team, working on the floor waiting, satisfy the demand of the customers. Full time. My duty as was to improve the level of hospitality and Menu, training the new staff, organizing specials events and “deals” to attract new customers, cash up the tills and budgeting the “petit cash”, making the staff work schedule open or close the restaurant, get the daily report from the chef about specials of the day and products running out, delegate the different assignments to the team, working on the floor waiting, satisfy the demand of the customers. Full time.



Alpina Eclectic Hotel Chamonix

• France
• Hospitality
• 1 - 100 Employee

• Restaurant Manager

  • Dec 2013 - Aug 2014

  My duty as was improve the level of hospitality and Menu, hiring and training the new staff, organizing specials “deals” to attract new customers, cash up the tills, making the staff work schedule, organisation of the different seminaries of the Ski resort and Music events in the restaurant and also in the Function rooms, open or close the restaurant, get the daily report from the chef about specials of the day and products running out, train and delegate the different assignments to the team, working on the floor waiting and satisfy the demand and complains of the customers. Show less



Priory School, Lewes

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• French and Spanish Teacher assistant

  • Sep 2010 - Apr 2013

  Working with small groups and individual students, preparing teaching aids, equipment and materials as appropriate, Maintaining teaching aids, equipment and materials as appropriate, being actively involved in the organisation of the learning environment in which I am working, marking work and monitoring the GCSE Assessments. Reporting back, verbally and/or in writing, to teachers about students’ progress. Monitoring and recording students’ progress to achieve to potential to full success. Attending appropriate meetings, carrying out, under direction, the assessment of individual or groups of students. Contacting parents/carers verbally and or in writing as appropriate. Being a good role model to the students and providing support to all colleagues in working towards raising standards. Working as an active team member and implementing agreed whole school policies, to ensure the aims of the school may be fulfilled. And I also train all the new Teacher assistants (8 persons in the past 16 months). Full time. Show less



Republica St Kilda Beach

• Australia
• Hospitality
• 1 - 100 Employee

• Restaurant Waiter

  • Nov 2009 - Feb 2010



Re:hab

• Port Douglas, Australia.

• Barista

  • Jun 2009 - Sep 2009



Barney's Restaurant

• Hove, UK.

• Assistant Restaurant Manager

  • Sep 2005 - Feb 2008

  My duty as a Supervisor was to open or close the restaurant, get the daily report from the chef about specials of the day and products running out, delegate the different assignments to the team, looking after my section and satisfy the demand of the customers. My duty as a Supervisor was to open or close the restaurant, get the daily report from the chef about specials of the day and products running out, delegate the different assignments to the team, looking after my section and satisfy the demand of the customers.



American Express

• United States
• Financial Services
• 700 & Above Employee

• Risk Analyst

  • Jan 2005 - Jun 2005

  My role was to coordinate on a daily basis by phone and emails with the sales department in Brussels. Prepare quality control spread sheets in excel, preparing the daily report of work to be done and updating customers information in the systems. With “Adecco” agency. My role was to coordinate on a daily basis by phone and emails with the sales department in Brussels. Prepare quality control spread sheets in excel, preparing the daily report of work to be done and updating customers information in the systems. With “Adecco” agency.



ODEON Cinemas Group

• United Kingdom
• Entertainment
• 700 & Above Employee

• Usher

  • Apr 2004 - Jan 2005



Oxybul éveil et jeux

• France
• Retail
• 100 - 200 Employee

• Customer Service Sales and Resolution Specialist

  • Oct 2001 - Dec 2003

  I was dealing with incoming calls for customers ordering children's toys and making extra sales but also moved up to Resolution Department where we were dealing with unsatisfied customers, handling complaints about deliveries and faulty products and resolving issues. I was dealing with incoming calls for customers ordering children's toys and making extra sales but also moved up to Resolution Department where we were dealing with unsatisfied customers, handling complaints about deliveries and faulty products and resolving issues.



Elco Brandt

• St Ouen L'Aumone, France.

• Order Management Specialist

  • Jul 2001 - Oct 2001

  I was dealing with incoming calls for customers ordering children's toys and making extra sales but also moved up to Resolution Department where we were dealing with unsatisfied customers, handling complaints about deliveries and faulty products and resolving issues. I was dealing with incoming calls for customers ordering children's toys and making extra sales but also moved up to Resolution Department where we were dealing with unsatisfied customers, handling complaints about deliveries and faulty products and resolving issues.