Experience

Egypt Techno Trade

• Egypt
• Consumer Electronics
• 1 - 100 Employee

• CEO

  • May 2016 - Present

  Developing high quality business strategies and plans ensuring their alignment with short-term and long-term objectives Leading and motivating subordinates to advance employee engagement develop a high performing managerial team Overseeing all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission Developing high quality business strategies and plans ensuring their alignment with short-term and long-term objectives Leading and motivating subordinates to advance employee engagement develop a high performing managerial team Overseeing all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission



Interact Technology Solutions

• Egypt
• IT Services and IT Consulting
• 100 - 200 Employee

• Sales Manager

  • Feb 2014 - Apr 2016

  Responsible for identifying, qualifying and developing new business relationships, facilitating client meetings and closing deals through forming relationships with relevant decision makers. Negotiate client sales agreements to maximize potential. also involved with full account management through servicing existing customers to maintain standards and secure long - term relationships as well as acting as the main primary interface of the company Penetrating new accounts and building reliable networks of information and clients Maintaining customer relationships at all levels. Show less



Interact Computer Stores

• AIDC product manager

  • Jan 2013 - Feb 2014

  Responsible for providing the sales team with the necessary technical expertise to enable them to sell the product. This involves printed and electronic promotional material, product training, and relevant clinical papers.Responsible for reviewing product data to ensure that the field force is kept up to date on new developments regarding the companies or competitors products.Act as point of first reference for all product related enquiries and work collaboratively with colleagues in Clinical Research and Regulatory to address any issues that may arise.Close liaison with the field force to assess the response to and suitability of current promotional material and to ensure that the printed promotional material is being used optimally.Design market research projects to assess customer attitudes to the current product range and new product introductions. Either conduct this research with in-house staff or manage an outside agency ie initial identification of suitable partner, definition of responsibilities, communication plan, divisions of responsibility, milestones, contract with company, review transcripts and reports, and recommend action plans from the research.Assist with the development of the annual marketing plan and for controlling advertising, promotion and sales aids in accordance with the annual marketing plan.Responsible for preparing product forecasts, and constantly monitoring inventory levels held at central and interstate warehouses including liaison with production (locally and globally) to ensure supply timelines.Liaise with the advertising agency regarding the product campaign including journal advertising, direct mail and conferences. Show less

• Sales Account Manager

  • Jan 2009 - Dec 2012

  Established back in 1996, INTERACT COMPUTER STORES happens to be apioneer in system integration and data communication applications and one of the strongEgyptian companies entering the IT business. INTERACT are innovators, designers anddevelopers of cutting edge communication technology across wide applicationsspectrum in both system integration and communication.Pioneer Vendors (HP, Microsoft, EMC, VM Ware, LENOVO, DELL, Cisco…etc.)Title: Corp. Sales Account ManagerKey Responsibilities:o Responsible for achieving assigned quota, company quota using cross-selling and upselling Tactics and customer satisfaction level.o Communicating continuously with exciting clients by telephone, email, and face to faceto keep on a good relationship.o Developing new relationships with new clients.o Generating potential opportunities from accounts assigned by CRM team, vendors andfrom Relations.o Working on CRM and GP to keep an eye on target progress and creating SOs and POs.o Tracking the Cycle of Purchasing, delivery & collecting Cash assigned to the Collectiondept.o Attending Partner Events and meetings to be up to date with the vendor’s products andservices and keeping track of all changes in prices and manufacturer updates.o Observes competition, suggests an action plan & prepares daily & weekly reports.o Work with purchasers and planners to identify high profit sales items and run rateproducts. Show less



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Business Development Executive

  • Jan 2013 - Dec 2013

  1- Identifying new sales leads Pitching products and/or services Maintaining fruitful relationships with existing customers When it comes to generating leads, day-to-day duties typically include: Researching organisations and individuals online (especially on social media) to identify new leads and potential new markets Researching the needs of other companies and learning who makes decisions about purchasing Contacting potential clients via email or phone to establish rapport and set up meetings Planning and overseeing new marketing initiatives Attending conferences, meetings, and industry events When it comes to the challenge of actually selling, other typical duties include: Preparing PowerPoint presentations and sales displays Contacting clients to inform them about new developments with the company’s products Developing quotes and proposals Negotiating and re-negotiating by phone, email, and in person Developing sales goals for the team and ensuring they are met Training personnel and helping team members develop their skills Show less



Ring-A Subsidiary of Orascome Telecome Holding

• Retail
• 1 - 100 Employee

• Sales Representative

  • Apr 2007 - Jan 2009

  Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Adjusts content of sales presentations by studying the type of sales outlet or trade factor. Focuses sales efforts by studying existing and potential volume of dealers. Submits orders by referring to price lists and product literature. Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. Recommends changes in products, service, and policy by evaluating results and competitive developments. Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Provides historical records by maintaining records on area and customer sales. Contributes to team effort by accomplishing related results as needed. Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Sep 2006 - Apr 2007

  . deal directly with customers either by telephone, electronically or face to face respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries provide pricing and delivery information perform customer verifications set up new customer accounts process orders, forms, applications and requests organize workflow to meet customer timeframes direct requests and unresolved issues to the designated resource manage customers' accounts keep records of customer interactions and transactions record details of inquiries, comments and complaints record details of actions taken prepare and distribute customer activity reports maintain customer databases manage administration communicate and coordinate with internal departments follow up on customer interactions provide feedback on the efficiency of the customer service process Show less