Corporate Account Specialist

• Jun 2023 - Present

Operations Manager

• Sep 2018 - Jun 2023

Assistant Manager - Operations

• Jan 2015 - Jun 2023

Responsibility for Reinsurance and Binder Claims, Underwriting and IT(EPIC Software, word, Excel, Power point)Prepare requested company reports from EPIC

Assistant Manager - Operatons

• Jan 2015 - Jun 2023

Negotiating and arranging placement of facultative business in the international markets; analyzing risk portfolios and actively pursuing opportunities in the acquisition of new business. Consults with insurance companies and maintain productive relationships to facilitate successful closure of the business  Ensures accurate and timely production of cover notes and/or policies and invoices for accounts placed Ensures proper processing and settlement of claims for portfolio of accounts in Jamaica, Barbados and the Binder Underwriting Facility with Arthur J. Gallagher; intervening to address difficulties; negotiating with insurers/reinsurers/correspondents as required and advising clients accordingly  Prepare claims reports for the Captives and Binder Underwriting Facility Supervise the claim assistant’s workload, delegate and assign work as necessary Provides leadership, on-the-job training and guidance to assigned staff  Handles concerns and queries and resolves complaints from clients/cedants addressing issues, consulting/negotiating with insurers/reinsurers/correspondents as necessary to ensure proper resolution of the matter Prepares quarterly analysis of production and prepares other required reports on production in relation to targets/budgets, renewals, and other operations under control analyzing performance and pointing to strategies undertaken/ contemplated to address shortcomings Show less

Assistant Manager - Claims

• Apr 2011 - Dec 2014

Oversee the day to day activities of the Claims Department and the Binder Underwriting Facility.Prepare monthly, quarterly and yearly reports.Supervise team member

Broker

• Oct 2002 - Mar 2011

Handles assigned portfolio of accounts ( small and large companies and captives)Handles the billing process for transactionsPrepares cover notes, endorsements and binders for new business and renewalsEnsuring accuracy and timeliness in the preparation of the budget spreadsheet and any other necessary spreadsheets required for the CompanyAssigns accounts to the individuals for handlingAssists in troubleshooting Computing errors.

Reinsurance Broker

• Sep 2001 - Mar 2011

Handles assigned portfolio of accounts ( small and large companies and captives)Handles the billing process for transactionsPrepares cover notes, endorsements and binders for new business and renewalsEnsuring accuracy and timeliness in the preparation of the budget spreadsheet and any other necessary spreadsheets required for the CompanyAssigns accounts to the individuals for handlingAssists in troubleshooting Computing errors.

Account Executive

• Sep 2001 - Oct 2002

Handles claim matters for all accounts

Customer Service Executive

• Apr 2000 - Aug 2001

Claims Handles claim matters for all accounts Claims Handles claim matters for all accounts

Filing Clerk

• Jan 1995 - Mar 2000

Ensure the timely dispatching of claims documents to Insurance Companies and clients Filing Ensure the timely dispatching of claims documents to Insurance Companies and clients Filing

Customer Service Executive

• Jan 1996 - Jan 2000

Handles claim matters for assigned accounts Handles assigned portfolio of accounts Assisted in the Computerisation of the Claims Department Handles claim matters for assigned accounts Handles assigned portfolio of accounts Assisted in the Computerisation of the Claims Department

Clerk

• Jan 1995 - Jan 1996

Ensure the timely dispatching of claims documents to Insurance Companies and clients Filing Ensure the timely dispatching of claims documents to Insurance Companies and clients Filing