Experience

Scania Singapore

• Singapore
• Automotive
• 1 - 100 Employee

• Services Sales Manager

  • Sep 2022 - Present

• Manager, Contract Service

  • Dec 2012 - Feb 2023

  • Responsible for managing the contracted services for Singapore market in line with the contracted service policies• To manage a portfolio of service contracts aimed at providing value to customers• Maximizing sales of and continually develop the contracts services whilst controlling risk exposure by establishing the right offerings, organization and manning, procedure & authorities, systems and reporting• To maintain if not higher a target profit for each contracts revenue• To liaise with the sales, workshop & finance team to ensure that the interest of all stakeholders are satisfactorily• Carry-out tests on Scania & vendor products to ensure compatibility and/or sustainability, primarily in respond to customer feedback. Show less



Gemilang Coachwork Sdn Bhd

• Johor, Malaysia

• Aftersales Manager

  • May 2012 - Dec 2012

  - Develop & maintain alliances with industry partners - Develop & maintain service partnerships with main objective to service excellence towards customers and suppliers - Participate in both sales & after-sales meetings to understand and complement efforts to achieve the desired results - Undertsand the operational requirements and functional features / components of the bus body - Co-ordinate and conduct training courses on the bus body to the end-user - Continues improvement feedback on design issues to the engineering department - Continues improvement feedback quality issues back to QC and Production department - Liaision between factory and customer on spare part requirements - Manage accident repairs if required from end-user - Manage campaigns for any improvement works & compilation of data Show less



Scania Singapore

• Singapore
• Automotive
• 1 - 100 Employee

• Assistant Manager

  • 2007 - Apr 2012

  - Joint as Management Trainee cum Service Advisor - Frontline personnel attending to feedbacks, schedulings repairs, service checks and preparation of quotations for vehicles not covered by R&M contract - Re-organization & improvement of workshop processes - Fault assessment and on-the-spot troubleshooting of reported vehicles - Promoted to Senior Executive - Leading a team of 13 supervisors & technicians responsible for the maintenance/warranty repairs & campaign management of 1,101 Scania buses delivered to SBST between 2008 to 2010 - Conduct thorough check on bus body-builder contractor (Gemilang) work quality to ensure all SBST (customer) & Scania specifications (BBMQA) are met prior to delivery to customer - Carrying out investigations, field test, troubleshooting and helpdesk function to SBST Breakdown team - Prepare progress reports and regular meetings on technical updates with SBST - Communication with factory personnel to resolve technical issues and carry out preventive measures - Installation and reporting of FMS system, monitoring of FM Web - Promoted to Assistant Manager (project) - Current capacity as an Assistant Manager with a team of 16 men, manage daily operations of campaign & project team - PULS Board meeting and liaison with sub-contractors - Analyze technical issues, EPS & failure report submission - Conduct and/or supervise testing ensure that all products and installations are done to specification and to identify problem areas for rectification and/or improvement Show less



Scantruck Engineering Pte Ltd

• Singapore
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Workshop Supervisor

  • 2000 - 2004

  - Gain experiance and knowledge in Scania Clutch System Bleeding & Flushing - Provide technical training to technician & on-the-job training programme for new employees - Arrange work flow process an ensure adherence for smooth workshop processes - Cost monitoring to minimize wastage on all repairs & servicing, especially R&M contract customers - Gain experiance and knowledge in Scania Clutch System Bleeding & Flushing - Provide technical training to technician & on-the-job training programme for new employees - Arrange work flow process an ensure adherence for smooth workshop processes - Cost monitoring to minimize wastage on all repairs & servicing, especially R&M contract customers



SMRT Corporation Ltd

• Singapore
• Urban Transit Services
• 700 & Above Employee

• Technical Training Instructor

  • 1992 - 2000

  - Previous was known as TIBS Motors Pte Ltd - 2 yrs apprenticeship programme co-sponsored by TIBS Motors & ITE (Institute of Technical Education, Singapore) - Graduated in 1995, receiving Best Apprentice Award from TIBS Motors Pte Ltd - Offered permanent position as Technician Grade 3 - Promoted from Technician Grade 3 to Senior Technician - Mentor to junior technicians - Provide on-the-job training for new technicians - Leader for Quality Control Circle (won Bronze award in TIBS Annual Quality Control Competition in 1996) - Promoted from Senior Technician to Technical Instructor with recommendation from Technical Support Manager - Conduct research, sourcing & propose the implementation of an improved engine cooling system hose (of superior quality & more cost-effective), upon management approval Project proven successful and SMRT was able to make a saving of approximately SGD1.5M yearly As recognition, I was awarded the PSB National Productivity Award in 1999 (Individual Category) - Conduct trainings & internal examinations base on provided by Institude of Technical Education (ITE) - Conduct syllabus training & workshop for; Singapore Civil Defense Force (Maintenance Dept) Singapore Press Holdings (Maintenance Dept) - Appointed to joint panel of judges for the ITE National Skills Competition Show less