Experience

PASHA Bank OJSC

• Azerbaijan
• Financial Services
• 700 & Above Employee

• Internet Banking & B2B Senior Product Owner

  • Sep 2018 - Present



Yapi Kredi Bank Azerbaijan

• Internet & Mobile Banking product owner

  • Dec 2013 - Aug 2018

  Main responsibilities: • Management of Internet Banking and Mobile Banking products;• Establishment and development of new projects on Internet and Mobile Banking, running existing projects;• Approval of technical analysis documents for the new projects;• Supervision on the project implementation by IT department, testing and confirming new projects to be launched;• Campaigns management on Internet and Mobile Banking products;• Approval of campaigns’ communications and advertising visuals;• Preparation of press-release materials and all necessary information to be published on social networks;• Having regular meetings with Corporate Internet and Mobile Banking Customers• Conducting presentations regarding to new services and products;• Management of Alternative Delivery Channel products such as ATMs and other Payment points;• Having meetings with companies offering new payment channels, preparation and implementation of projects regarding to the new offers;• Management of individual and corporative customer complaints on Alternative Delivery Channels;• Annual Marketing Plan preparation;• Monthly action plan preparation and implementation;• Market research analysis on a regular basis;• Monthly report preparation and presentation for the Management Board of the Bank;Completed Projects: • Management of the involvement of Bank’s ATM network to the “in house” processing center project;•Integration of Bank payments to the below mentioned leading payment channels in Azerbaijan:1. Hesab.az2. MilliON3. Emanat• Management of the Internet Banking system establishment project; •Management of the Mobile Banking system establishment project: 1. IOS 2. Android 3. Windows.

• Monitoring and reporting specialist

  • Aug 2012 - Dec 2013

  •Monitoring of Call Center Agents due to the measurement of customer response quality; •Monthly and weekly assessment of Call Center Agents based on the monitored customer calls’ response quality, and reporting to management on a regular basis; •Preparation of test materials and conducting regular examinations for Call Center Agents on Bank’s service and products in order to keep Call Center Agents up-to-date; •Preparation of monthly, weekly and daily reports on Call Center calls for management; •Analyzing and offering optimal solutions for the management on the purpose of increasing Call Center calls’ quality; •Preparing and presenting customer call response scripts for the management.