Experience

Thinktank Commercial Property Finance

• Assistant Manager (Resi/Commercial/SMSF Expert)

  • Jul 2022 - Present

  Thinktank has been a trusted brand in Australian financial services since 2006, and is one of Australia’s largest and fastest growing residential and commercial property non-bank lenders with a multi-office presence across Australia. Thinktank offers financial solutions for both borrowers and investors, providing conservative range of risk weighted mortgage finance options to credit worthy borrowers while demonstrating a proven track record of consistent performance in investment. As an innovative, knowledgeable and established financial services provider with a reputation for professionalism and integrity, Thinktank focuses on building quality internal and external stakeholder relationships in support of our wide range of borrowers and investors. Show less



Volt Bank

• Australia
• Banking
• 1 - 100 Employee

• Residential Credit Assessor

  • Jan 2022 - Jul 2022

  + Assessing PAYG + self-employed mortgage application DLA 1 Million. + Making accurate and compliant credit decisions in line with all current regulatory and government legislation + Dealing with a broker and providing support with any urgent matters + Detect Fraud and Liaise with Financial crimes if required. + Ability to demonstrate a high level of attention to detail + Ability to confidently liaise with internal and external stakeholders + Work thorough credit worthiness assessment and thorough decision making + Following up on outstanding action items and documents to ensure credit applications are enforceable and accurate at the time of settlement + Proactively re-package and communicate deal options + Handle telephone enquiries from clients and branches regarding loan products and file changes + Adhere to all audit and compliance requirements to prevent exposure to unacceptable risk + Maintain up-to-date knowledge of fraud trends and appropriate industry contacts + Updating and maintaining all pertinent records to ensure accurate information is recorded Show less



ING Australia

• Australia
• Banking
• 700 & Above Employee

• Residential / Consumer Credit Assessor

  • Jul 2015 - Dec 2021

  + Assessing PAYG + self-employed mortgage application DLA 1 Million. + Dealing with a broker and providing support with any urgent matters + Detect Fraud and Liaise with Financial crimes if required. + Approve and recommend applications within Policy parameters. + Ensuring compliance with all regulatory obligations, including NCCP, $ + Try to resolve all client queries on new loans. + Develop and implement process improvements. + Develop and implement feedback from reviews taken from the Credit and Collection areas. + Checking credit-related documentation required to support and settle credit applications for accuracy and compliance + Instructs internal and external parties to prepare and issue enforceable and accurate credit contracts and related documents Show less



Pepper Money ANZ

• Australia
• Financial Services
• 500 - 600 Employee

• Mortgage Loan Recovery Specialist

  • Apr 2012 - Jun 2015

  + Promptly contact borrowers in arrears and facilitate an arrangement to arrears. + Extensive knowledge of Litigation process from Solicitor letters. + Relationships with peers and internal & external customers. + Liaise with solicitors and litigation officer regarding Progress of litigation action relates to Responsible Lending & Servicing Standards, Asset Quality and People Performance. + Handling Internal Disputes and transferring calls to the appropriate team. + Ensure all necessary outputs are completed within the required time frames in order to meet the terms of client agreements and to optimize efficiency. + Liaises with solicitors and referral agents in relation to discharge request and ensure settlement procedures are allocated to the appropriate accounts. + Liaises with the local council and follows up on the rates and any other unpaid bills before settlement Placing equities/margin lending and options trades Handling internal customer enquiries/disputes or forward the account to the Customer resolution team. + Educating the importance of payment to clients + Ensure you are compliant with company policies and regulatory requirements. Show less