Software QA Analyst

• Jul 2023 - Present

QA Tester

• Jan 2022 - Jun 2022

Quality Analyst

• Dec 2007 - Jul 2011

Project Name:R1OSS for client BT • Provide Production Support and maintaining the application 24/7. • Managing and execution of application processes/interfaces in the Solaris servers. • Issue tracking and working towards a resolution of live issues using Bridge Clarify tool. • Resolving the issues by analyzing the pl/sql packages and making required modifications for successful closure of orders and provide RFT to the customer. • Reviewing the planned changes and providing the risk analysis. • Create/execute test cases of varying complexity to cover the functional specifications. • Deploying the code fixes and implementing the new features in the ORT and production environment. • Performing regression and Customer Acceptance testing after the changes are implemented. • Creating and updating raise scripts and educating the helpdesk team regarding the new/modified features. • Reconciliation of data between various systems in order to avoid data discrepancies. • Initiating and driving calls with design & development teams to resolve design faults. • Distributing work among the team for quality work. • Interacting with Client and other stake holders for the Service Improvement Plans. • Attending calls for escalations and high priority issues resolution. • Taken the additional responsibility of making sure all the incidents handled by the team are getting solved within the SLA period. • Maintaining and updating the process documents related to the project and configuration management. Show less

Quality Associate

• Nov 2005 - Dec 2007

Project Name: Precedent 2000 and Geneva 5.2.48 Production Validation Testing • Background/batch process validation - regression test billing, usage, etc. • On-line validation – regression test on the GUI and API’s. Also referred to as Cycle 0 testing. • Validate the Production Implementation Plan. Functionality Testing • Checking the functionality of billing and usage processing after every patch and raising issues if problems occur. • Reported defects and interfaced with developers to resolve technical issues by using cirrus. • Involving in database testing for the production issues. • Reviewed Functional Requirement Specification, Functional Design, User Interface Specification, and any other documentation that may prove helpful to the assigned task. • Running the test automation suites like PBV (Post Built Verification) and Cycle-Zero for CAT (Convergys Automation Tool –Win runner) to ensure that all the API’s, GUI’s and functionalities are not affected by the release up gradation. • Create/execute test cases of varying complexity and participate in test case reviews • Worked in P2K, Geneva, CSM like catalog promotion, reference data setup in IRB. • Issue tracking and working towards a resolution and documenting the proof of testing. • Bug fixing and rollout patches for client acceptance. • Provide On-Call support for prep rod environment. • Running the Daily checklist for prep rod and each of the UAT environments. • Attend the bridge calls for clients and internal status meetings for feature reviews. • Performing usage requests and billing requests for client for their acceptance testing. Project Name: Atlys • Performed Functional Testing, System Testing, Regression Testing. • Reported defects and interfaced with developers to resolve technical issues. • Issue tracking and working towards a resolution. • Bug fixing and rollout patches for client acceptance. • Provide UAT support to the client and support for production implementation Show less