Experience

Senrysa Technologies Private Limited

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• Manager - Customer Success

  • Dec 2020 - Present

  (Payroll changed to Nextdoor hub international Pvt Ltd From September 2021) -Managing a team of Key Accounts Manager to drive acquisition of new business on subscription for SAAS (Software as a service) platform through which they can build their own e-commerce website and application. - Seller onboarding and management for ONDC Platform on one time charge plus on commission module - Solely responsible for managing the executives reporting to me, this also includes measuring and setting their KRA’s and Performance metrics. - Deciding on weekly/monthly/quarterly targets along with the Vertical Head for the Key Account Managers - Mapping industry/verticals to ensure in-depth coverage. - Seller Onboarding – Onboarding sellers by helping the seller complete all the legal and business formalities and taking subscription amount. - Seller Relationship Management – Maintaining relationship with existing/new seller base. - Addressing queries raised by sellers with regard to selling on their online platform or any other related areas. - Conduct and analyze market studies in terms of competition mapping, market intelligence and market share. - Prepare case study for each brand to support the decision of considering them for on-boarding by showing our products value addition in their business - Managing and ensuring seller growth with the help of team through consultancy support thus increasing transactions of the seller. - Upselling & cross selling of company’s products and packages. - Managing the operation team to ensure 100% adherence to maintain the SLA’s of different process that are essential to make the sellers Happy. - Leaded the Pilot survey and pilot run successfully thus contributed an important role by giving inputs on market requirements which helped in building the product. - Responsible for training & development of Key Accounts Managers Show less



Quikr

• India
• Technology, Information and Internet
• 700 & Above Employee

• Deputy Sales Manager

  • Oct 2017 - Dec 2020

  April 2019 – December 2020 (Multi Manager-Acquisition and Renewal Business) • Responsible for driving both acquisition and renewal business of the branch for Jobs Vertical • Managing a 12 member team including 1 manager • Responsible to drive order numbers and revenue generation for Acquisition business • Responsible to drive client conversion, value conversion and revenue generation for renewal business • Responsible for end to end team management and process management. June 2018 -March 2019 (Renewal Business) • Responsible for Servicing and Renewing The Clients base through a 6 Key Accounts Managers with their direct reporting • Responsible for Maintaining a Base of around 400 Clients • Responsible for maintaining Healthy average of Client and Value Conversion so that Leakage is Minimum • Responsible to drive business by managing a team of 6 Key Accounts Managers • Responsible for revenue upselling through cross sell and up gradation June 2017-May 2018 (Acquisition Business) • Responsible for driving sales and generating revenue through New acquisition business by with a Team of 7 Key Accounts Managers (Budgeted Head count) • Responsible for End to End servicing of 1 month Portfolio clientele and generating revenue through them thus retaining and upgrading existing client base • Responsible for Daily activity planning, monitoring and implementing execution of organistional objectives by driving the entire team • Responsible for Building team through constant grooming of existing resources and also by onboarding new talents • Responsible for generating revenue through SMEs Show less



Snapdeal | AceVector Group

• India
• Software Development
• 700 & Above Employee

• City Head

  • May 2015 - Sep 2017

  • Leading the Managed Services vertical of Snapdeal for kolkata which helps sellers end-to-end in their collaboration with Snapdeal. • Understand core business of the company and drive sales for one of the channel (Wings). • Responsible for Managing a team of Business Development Executives & Operations Executive. • Responsible for generating revenue by targeting the existing seller base and at the same time tapping into new market(s)/channel(s). • Seller Onboarding – Onboarding sellers by helping the seller complete all the legal and business formalities. • Seller Relationship Management – Maintaining relationship with existing/new seller base. • Addressing queries raised by sellers with regard to selling on “Snapdeal.com” or any other related areas. • Work with MIS team to check the sales pattern, order frequency, hurdles for a brand on Snapdeal • Prepare case study for each brand to support the decision of considering them for SD WINGS. • Mapping industry/verticals to ensure in-depth coverage. • Conduct and analyze market studies in terms of competition mapping, market intelligence and market share. • Solely responsible for managing the executives reporting to me, this also includes measuring and setting their KRA’s and Performance metrics. • Deciding on weekly/monthly/quarterly targets along with the Channel Head for the Business Development Executives • Training of the Business Development Executive(s). • Respond to the client queries regarding the services in a timely fashion. • Solely responsible for managing the complete sales figures(Gross Sales Volume) for Kolkata • Develop strong customer relationships in order to generate high volume of prospective clients • Hire, train and guide the Operation and business development executives. Show less



Kent RO Systems Ltd.

• India
• Manufacturing
• 700 & Above Employee

• Area Sales Manager

  • Aug 2013 - Apr 2015

  • Responsible for Driving business and generating revenue from the Assigned territory through a network of retail distributor, direct sales distributors and dealers. • Responsible for Primary Sales and positive ROI for distributors • Driving Secondary sales through a team of Sales Officers, Management trainees and Group Leaders. • Ensuring smooth flow of tertiary sales through a team of In-Shop Promoters for Local Chain Stores, through a team of Management Trainees for non ISP counters and through group leaders for direct sales channel. • Responsible to maintain a base of 300+ Retail outlets by providing regular support. • Training, motivating the whole team for business growth. • Creation of New Dealers/retailers for Better market penetration. • Planning of BTL Marketing Activities for retail distributors and direct sales distributor. • Maintain MISs through online reporting system provided by the organisation. Show less



IndiaMART InterMESH Limited

• India
• Technology, Information and Internet
• 700 & Above Employee

• Sales Team Lead

  • Feb 2012 - Jul 2013

  • Responsible for new client acquisition and revenue generation from the assigned territory. • Handling a team of 5 executives and senior executives. • Planning day to day activities of the Team. i.e. Target setting, Data Mining, Arranging Mock Calls for the team, telecalling, lead generation, appointment fixing, pre call presentation preparation and meeting prospects. • Execution of Planned activities, following up with the team through out the day and making assessment at the end of the day in review meeting. • Doing 3 Follow up calls with the Team on a daily basis. • Reporting to Branch Manager on daily basis with relevant facts and figures. • Achieve sales target assigned by the company • Motivating,training,mentoring and retaining the team • Ensuring 100% collection and hosting within stipulated time period. • Key account management. Show less



Tata Teleservices Limited

• Bhubaneswar, Odisha, India

• Channel Sales Manager

  • Aug 2009 - Jan 2012

  Role: (July 2009 to June 2010) Management Trainee (Pre-Paid) • To handle distributors in the assigned territory and ensuring high return on investment for the distributor. • Daily sales planning bit mapping, activation and RCV, E-recharge target setting for the direct sales executives. • Training, motivating and communicating the schemes for retailer as introduced by the company on time to time basis. • Daily market visit to ensure the availability of stock and proper visibility of the brand at the retailer point. • To ensure proper and regular communication of retailer and customer scheme’s to retailers through DSE. • Retail mapping and new retail creation. • Ensuring 100% retail participation. • Achieving target (activation, STV, E-recharge, RCV) month on month. • Daily reviewing of distributor performance DSE wise and reporting to management. Role:(July 2010 – January 2012) [Post Confirmation] Channel Sales Manager (Post-Paid) 1) Responsible to achieve the sales and revenue target of the assigned territory through sales planning and implementation. 2) Daily sales planning, account mapping, bit planning, target setting, training and motivating direct sales executives. 3) Acquisition of Corporate/Bulk/SME Accounts. 4) Key account management through building relationship with existing A/c’s and generating new leads hence more business from them. 5) Responsible to promote, Locate, appoint and manage new sales channels of the assigned territory. 6) Ensuring High Return on Investment for all channel partners. 7) Performance management of all channel partners. 8) Handling sales promotion activities. 9) Keeping track of the market trends and competition thus providing inputs in product planning. 10) Reporting management on daily basis through presentation regarding market conditions, competition analysis. Show less