Kalvin Her
Information Technical Support Analyst at Orchard Hospital- Claim this Profile
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Topline Score
Bio
Credentials
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Google Data Analytics Certificate
CourseraAug, 2022- Sep, 2024 -
Google IT Support Certificate
CourseraApr, 2022- Sep, 2024 -
CompTIA A+
CompTIAOct, 2022- Sep, 2024
Experience
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Orchard Hospital
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Information Technical Support Analyst
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May 2023 - Present
Provided technical support for hardware and software issues within the hospital and clinics Assisted with implementation of new software and hardware systems Helped with the migration of M365 by managing the fax and printer server Managed users and account creations in AD and all other softwares Maintained and managed Mitel phone systems Maintained and managed SANS/NAS devices Work from home with 24/7 on call rotation support Managed ticketing system in a timely manner Managed, maintain and upgraded, network devices, firewall, vm environment, and servers Show less
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Arkansas Secretary of State Mark Martin
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United States
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Executive Offices
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1 - 100 Employee
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Information Technology Administrator
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Dec 2022 - Apr 2023
Manage and maintain the organization's IT infrastructure, including servers, networks, and applications Implement and enforce IT security policies and procedures to protect confidential information Provide technical support to end-users and troubleshoot issues related to hardware, software, and network connectivity Conduct regular system maintenance, backups, and updates to ensure optimal performance and uptime Collaborate with other departments to identify and implement technology solutions to improve business processes Provided technical support to end-users and resolved hardware, software, and network issues Configured and maintained servers, workstations, and printers Conducted regular system maintenance, backups, and updates to ensure optimal performance and uptime Assisted in the implementation of new technology solutions and upgrades Documented and tracked issues in a ticketing system Show less
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Arkansas Heart Hospital
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United States
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Hospitals and Health Care
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300 - 400 Employee
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MIS Intern
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Jun 2022 - Dec 2022
Responded to and resolved technical support tickets submitted by end-users Managed user accounts and permissions, maintaining data security and access levels Provided support for Windows and Mac operating systems, Microsoft Office Suite, and other software applications Maintained inventory of IT equipment and software licenses Maintained and configured network printers, scanners, and other peripheral devices Provided technical support to end-users via phone, email, and in-person Troubleshoot and resolve technical issues with hardware and software Show less
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Education
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2022 - 2023
Yuba College
Associate of Science - AS, Computer Science
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