Experience

Huspy for Mortgage Brokers

• United Arab Emirates
• Financial Services
• 1 - 100 Employee

• Customer Success Manager

  • Oct 2022 - Present



Ex chatfood

• United Arab Emirates

• Customer Success Manager

  • Mar 2020 - Jan 2022



Health Insurance company

• Dubai Internet City, Dubai, United Arab Emirates

• Officer

  • Jun 2016 - Jul 2019



Etisalat UAE

• United Arab Emirates
• Telecommunications
• 700 & Above Employee

• Outsource Coordinator

  • Nov 2008 - Sep 2016

  * Ensuring Timely Access requirements for the outsourced sites. * Addressing outsource concerns/Complaints and suggestions to the in-House Management. * Actively participating in the Readiness of the outsource for all sorts of inquiries and complaints from customers. * Coordinating expectations from the Head of department to the outsourced managers and Team Leaders. * Reporting of Failures and Achievements of the KPI’S to the Top Management * Certifying Implementation of the processes and policies of the organization * Mystery Shopper Activities held for the outsourced teams. Customer Satisfaction Representative /Quality Team * Focusing on customer complaints and measuring their satisfaction. * Conducting surveys in order to identify the root causes or majority of customer issues * Recommending solution for resolving the customer grievances. Show less



Etisalat UAE

• United Arab Emirates
• Telecommunications
• 700 & Above Employee

• Sales Associate in Al Shaya Company

  • Aug 2005 - Jul 2006

  * Create Window and Interior Displays in Shops and departments Stores. Their chief Aim is to Maximize sales, Essentially they are responsible for the ‘Look’ of the store * Displays are changed regularly and themes can be dictated by a number of factors including: The seasons of the year, notable events in the calendar (such as Eid holidays etc) current fashions and Trends or Promotional material * Anticipates, reacts responsively to and exceeds customer requirements in a friendly and approachable style and Follow correctly till procedures quickly and Efficiently * Follows brand guidance and Information on best sellers to Maximize sales * Uses selling Techniques to Increase Average transactional Value and overall store Turnover Show less