Experience

• • Maintain the integrity of customer data through documented master data management processes • Review data quality reports to determine if matched records should be merged, linked, or left alone, currently handling EBS & SFDC process including account merge, site merge and incomplete remediation. • Handle a Team of 9 contract employees who create Accounts in SFDC on behalf of sales team with a 15 min SLA. • Identify errors in data quality matching logic and recommend updates to the Data Quality Review board • Review and update records to assure high confidence linkage to reference data sources and hierarchies for territory assignment, lead routing and business intelligence applications • Update source records as needed based on documented data maintenance processes • Provide Manual data manipulation and transformations based on documented processes to support corporate reporting requirements • Perform the Data Analysis activity to support Data Conversion, Data Cleansing and Data Migration across all the departments • Work with business counterparts to identify demand / needs and prioritize • Work cross-functionally with other teams for resolving issues • Ability to interpret data to derive root cause assessment • Provide status reporting of team activities against the program plan or schedule. • Develop, document, and maintain data quality goals and standards. • End to End process flow documentation • Provide Quarter end support to business in resolving issues raised. • Create, examine and profile datasets for metrics on weekly basis on operational activity. • Make recommendations for data quality improvements including process changes, data cleansing and integrity rule updates • Responsible for assisting with the User Acceptance Testing of new development and validation of any potential data migration to systems requiring customer information • Ability to initiate process improvement plans and drive for changes. Show less



• 1 year and 1 Month. Job Profile at Allsec Worked related with auditing calls and chat session for Dell agents. Score Dell agents for the quality of service provided by them to the customer. Providing feedback and areas of improvement to Agents with the prescribed parameters