Experience

Veersa Technologies

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Product Manager

  • Feb 2022 - Present

  ➢ Managing the product lifecycle from defining the roadmap, use case, writing PRD, managing development & release, tracking metrics and product growth.➢ Own product release by collaborating with the technology, design & QA team.➢Managing the ongoing maintenance of the product issues & Bugs.➢Managing and analyze the key metrics in order to continually optimize the product.➢Conduct user research to develop a deep understanding of the needs of the current & potential customer.➢Owning the product metrics and business KPI.



NoPaperForms

• United States
• Accounting
• 1 - 100 Employee

• Manager

  • Nov 2019 - Jan 2022

  ➢ Define the strategy and roadmap of AI driven Chatbot by identify new market competition.➢ End to end ownership of the chatbot success by working with related personnel.➢ Support product development in resolving functional questions throughout the development efforts for new feature or bugs.➢ Audit performance of product.➢ Create company level reports of Projects, Business Analysis, Performance etc.➢ Interviewing, recruiting, training, performance evaluation, set up the KRA

• Sr. Analyst-Product Operations

  • Apr 2019 - Nov 2019



Unicommerce

• India
• IT Services and IT Consulting
• 300 - 400 Employee

• Sr. Technical Executive

  • Oct 2015 - Mar 2019

  ➢Managed the workflows by prioritizing the task and assigning to the right workforce.➢ Multiple API Integrations and documentation.➢Worked on POSTMAN.➢ Handled the complete team of 20-25 members.➢Tracked and handled technical issues, escalations, SLA cases➢ Handled the KPI Parameters, Team Roaster and send out the performance & productivity report. ➢Managed the workflows by prioritizing the task and assigning to the right workforce.➢ Multiple API Integrations and documentation.➢Worked on POSTMAN.➢ Handled the complete team of 20-25 members.➢Tracked and handled technical issues, escalations, SLA cases➢ Handled the KPI Parameters, Team Roaster and send out the performance & productivity report.