Kalpa Patel
Travel Consultant at Orbit World Travel (NZ)- Claim this Profile
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Bio
Gurjeet Singh
I worked as travel consultant with american express. My role always challenging and Kalpa patel as a team leader always supported in my tenure. With help of kalpa, i was able to brush my skills and learned alot about customer service. She is very knowledgeable and very patient as well with my queries or within team queries.
Amritpreet Kaur
I had Kalpa as my TM only for a short time but she taught me a lot. When she joined humm she brought with her amazing skills and a process-improvement approach. She’s always ready to guide and help. Would go above and beyond to assist her team members in their personal growth from giving them tips to arrange special training sessions. I wish her all the best for her future endeavours.
Gurjeet Singh
I worked as travel consultant with american express. My role always challenging and Kalpa patel as a team leader always supported in my tenure. With help of kalpa, i was able to brush my skills and learned alot about customer service. She is very knowledgeable and very patient as well with my queries or within team queries.
Amritpreet Kaur
I had Kalpa as my TM only for a short time but she taught me a lot. When she joined humm she brought with her amazing skills and a process-improvement approach. She’s always ready to guide and help. Would go above and beyond to assist her team members in their personal growth from giving them tips to arrange special training sessions. I wish her all the best for her future endeavours.
Gurjeet Singh
I worked as travel consultant with american express. My role always challenging and Kalpa patel as a team leader always supported in my tenure. With help of kalpa, i was able to brush my skills and learned alot about customer service. She is very knowledgeable and very patient as well with my queries or within team queries.
Amritpreet Kaur
I had Kalpa as my TM only for a short time but she taught me a lot. When she joined humm she brought with her amazing skills and a process-improvement approach. She’s always ready to guide and help. Would go above and beyond to assist her team members in their personal growth from giving them tips to arrange special training sessions. I wish her all the best for her future endeavours.
Gurjeet Singh
I worked as travel consultant with american express. My role always challenging and Kalpa patel as a team leader always supported in my tenure. With help of kalpa, i was able to brush my skills and learned alot about customer service. She is very knowledgeable and very patient as well with my queries or within team queries.
Amritpreet Kaur
I had Kalpa as my TM only for a short time but she taught me a lot. When she joined humm she brought with her amazing skills and a process-improvement approach. She’s always ready to guide and help. Would go above and beyond to assist her team members in their personal growth from giving them tips to arrange special training sessions. I wish her all the best for her future endeavours.
Credentials
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Developing a Diversity, Inclusion, and Belonging Program
LinkedInNov, 2021- Oct, 2024 -
Building Resilience as a Leader
LinkedInSep, 2021- Oct, 2024 -
Coaching New Hires
LinkedInSep, 2021- Oct, 2024 -
Coaching Skills for Leaders and Managers
LinkedInSep, 2021- Oct, 2024 -
Leading with a Growth Mindset
LinkedInSep, 2021- Oct, 2024 -
Uncovering Your Authentic Self at Work
LinkedInSep, 2021- Oct, 2024 -
Coaching New Managers
LinkedInMay, 2021- Oct, 2024 -
Succeeding in a New Role By Managing Up
LinkedInMay, 2021- Oct, 2024
Experience
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Orbit World Travel (NZ)
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New Zealand
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Travel Arrangements
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100 - 200 Employee
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Travel Consultant
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Dec 2022 - Present
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Shopify
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Canada
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Software Development
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700 & Above Employee
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Customer Service Team Lead
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Mar 2022 - Nov 2022
Support Advisor Team LeadCoaching and Facilitating team development Grading and analyzing interactions to highlight learning opportunities Driving team performance and culture People Leadership - Support and develop team Support Advisor Team LeadCoaching and Facilitating team development Grading and analyzing interactions to highlight learning opportunities Driving team performance and culture People Leadership - Support and develop team
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humm group
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Australia
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Financial Services
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300 - 400 Employee
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Customer Service Team Manager
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Nov 2021 - Feb 2022
Coaching and Facilitating team development Real time center managementCoach and manage CSR's on floor Contribute added value to the Leadership Team & wider organisationPeople Leadership - Support and develop teamHealth & Safety Coaching and Facilitating team development Real time center managementCoach and manage CSR's on floor Contribute added value to the Leadership Team & wider organisationPeople Leadership - Support and develop teamHealth & Safety
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American Express
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United States
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Financial Services
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700 & Above Employee
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Operations Team Leader at American Express Travel Online
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Jun 2017 - Nov 2021
Managed complex customer concerns in high volume customer service team including technical and non-technical questions via emails and phones . Inspiring team of Agents to deliver strong results and creating an Inclusive environment for them to be successful. Confidently adapting to the dynamic contact center environment and leading the team through operational changes linked to the card products. Building an engaged team through regular career and development activity.
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Team Leader Platinum Travel
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May 2015 - Jun 2017
Managing a team of 10, providing ongoing coaching, training and the upskilling of direct reports. Leading daily performance, monitoring individual and group performance, ensuring the delivery of customer service is at premium travel standards. Creating development plans for consultants, analysing performance data and communicating regularly with individuals on progress, conducting performance discussions within specific time frames . Handling escalations and service delivery issues with efficiency and professionalism.
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American Express Travel Services Egypt
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Egypt
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Travel Arrangements
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100 - 200 Employee
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Travel Executive
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Jul 2008 - Jan 2014
Key Responsibility Areas with American ExpressAs a Platinum travel executive I am responsible for,Planning Itineraries, making reservations for Air, Hotel, Car Rental, Transfers, etc.Fulfillment and execution of flawless travel plans. Counseling clients on efficient routings, advising visa requirements, accommodation options and up to date destination information etc.Maintain and update accurate Card Member’s personal information and travel profiles while ensuring privacy standards are upheld.Managing reservations and co-ordinating complex ItinerariesEnsure all their travel needs have been taken care of and with the utmost level of Customer service has been adhered toMeet or exceed travel sales and revenue targets. Provide competitive airfare quotations and proactively offer preferred supplier land and sea arrangements that meets the Card Member’s stated requirements and budget constraintsEnsure exceptional customer service through the effective use of soft skills such as positive telephone service techniques and special customer handling in order to maintain excellent and positive customer relations with the ability to resolve complex customer service enquiries in a prompt and courteous mannerPromote the utilisation of Membership Rewards points (plus pay, if applicable) wherever possibleParticipate in training programs pertaining to technical requirements (e.g. GDS systems), Product (e.g. Hotel and Airline privileges and Cruise Privileges programs) and destinations to support, maintain and enhance superior service delivery to Amex Premium Card Members.Deliver professional written and verbal communications
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Education
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2012 - 2012
IATA
IATA, Fares And Ticketing Level 3 and 4 -
2010 - 2010
ICCA
Accredited Cruise Consultant of Cruise Lines International Association, Cruise Line Products and Destinations plus Niche Market -
2008 - 2009
IATA
Diploma in Finance Management and Accounting plus Marketing, Aviation/Airway Management and Operations -
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MGM
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