Kaloyan Georgiev
Operations Manager at ISG Tech- Claim this Profile
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Topline Score
Bio
Sotir Sotirov
Kaloyan is one of a kind and I would recommend him as a wonderful addition to any company looking to employ him. I worked with Kaloyan at ISG Tech and Allvotec for a number of years as he became a trusted manager within the organisation, ensuring that both staff and clients were always well looked after and had someone to talk to about their requirements and plans. A loyal member of the team, moving up through the ranks and certainly someone I would look forward to work with.
Ivan Stoychev
Kaloyan is a great guy! He never lets any job unfinished, always does it in the appropriate manner and understands the need for communication/updates between the different parts of the company and/or our clients. He looks for ways to improve the business process and alleviate unnecessary load from his colleagues and is attentive as a manager.
Sotir Sotirov
Kaloyan is one of a kind and I would recommend him as a wonderful addition to any company looking to employ him. I worked with Kaloyan at ISG Tech and Allvotec for a number of years as he became a trusted manager within the organisation, ensuring that both staff and clients were always well looked after and had someone to talk to about their requirements and plans. A loyal member of the team, moving up through the ranks and certainly someone I would look forward to work with.
Ivan Stoychev
Kaloyan is a great guy! He never lets any job unfinished, always does it in the appropriate manner and understands the need for communication/updates between the different parts of the company and/or our clients. He looks for ways to improve the business process and alleviate unnecessary load from his colleagues and is attentive as a manager.
Sotir Sotirov
Kaloyan is one of a kind and I would recommend him as a wonderful addition to any company looking to employ him. I worked with Kaloyan at ISG Tech and Allvotec for a number of years as he became a trusted manager within the organisation, ensuring that both staff and clients were always well looked after and had someone to talk to about their requirements and plans. A loyal member of the team, moving up through the ranks and certainly someone I would look forward to work with.
Ivan Stoychev
Kaloyan is a great guy! He never lets any job unfinished, always does it in the appropriate manner and understands the need for communication/updates between the different parts of the company and/or our clients. He looks for ways to improve the business process and alleviate unnecessary load from his colleagues and is attentive as a manager.
Sotir Sotirov
Kaloyan is one of a kind and I would recommend him as a wonderful addition to any company looking to employ him. I worked with Kaloyan at ISG Tech and Allvotec for a number of years as he became a trusted manager within the organisation, ensuring that both staff and clients were always well looked after and had someone to talk to about their requirements and plans. A loyal member of the team, moving up through the ranks and certainly someone I would look forward to work with.
Ivan Stoychev
Kaloyan is a great guy! He never lets any job unfinished, always does it in the appropriate manner and understands the need for communication/updates between the different parts of the company and/or our clients. He looks for ways to improve the business process and alleviate unnecessary load from his colleagues and is attentive as a manager.
Credentials
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GPT-4: The New GPT Release and What You Need to Know
LinkedInMay, 2023- Oct, 2024 -
Learning ServiceNow
LinkedInMay, 2023- Oct, 2024
Experience
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ISG Tech
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Operations Manager
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Sep 2021 - Present
Coordinate staff recruitment, onboarding, training, workforce management, capacity planning, 24/7/365 shift rota administration. Service transition and implementation, process flows design, document creation and control, involved in system configuration and integrations to drive productivity. Ensure SLAs and KPIs are met. Senior point of escalation, involved in various customer service reviews and service improvement plans. Coordinate staff recruitment, onboarding, training, workforce management, capacity planning, 24/7/365 shift rota administration. Service transition and implementation, process flows design, document creation and control, involved in system configuration and integrations to drive productivity. Ensure SLAs and KPIs are met. Senior point of escalation, involved in various customer service reviews and service improvement plans.
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Allvotec
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United Kingdom
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IT Services and IT Consulting
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100 - 200 Employee
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Technical Vetting Manager
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Aug 2020 - Aug 2021
Succesffully transitioned, recruited, onboarded and managed a 2-tiered team of 20 Technical Analysts supporting various B2B customers. Achieved the lowest attrition rate within the entire department and developed a very supportive and collaborative team culture. Participate in various service reviews and act as escalation contact for external customers, internal teams and Service Delivery Managers. Succesffully transitioned, recruited, onboarded and managed a 2-tiered team of 20 Technical Analysts supporting various B2B customers. Achieved the lowest attrition rate within the entire department and developed a very supportive and collaborative team culture. Participate in various service reviews and act as escalation contact for external customers, internal teams and Service Delivery Managers.
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Aug 2018 - Jul 2020
Managed a 24/7 team of IT professionals supporting the hybrid IT infrastructure and users of the company, as well as providing services to external customers. Experienced with various cloud-based platforms - Office 365 and Azure admin panels, SaaS monitoring and ITSM tools, Cisco Meraki and HP Aruba Wi-Fi cloud dashboards. Responsible for external IT vendors management and relationships. Key participant in external ISO audits (27001 ISMS, 9001 QMS, 20000-1 SMS, 22301 BCMS).
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Nov 2017 - Jul 2018
Led a 24/7 team providing remote support to external customers, internal company users and IT infrastructure, as well as remote technical assistance to field engineers as and when requred.
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Network Operations Center Team Lead
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Dec 2013 - Jan 2017
Led a 24/7 team of network engineers supporting B2B customers' WAN and LAN estates. Ensured SLAs and KPIs are met. Monthly service reviews and performance reports. Point of escalation for customers, involved in various service review formats and improvement plans. Led a 24/7 team of network engineers supporting B2B customers' WAN and LAN estates. Ensured SLAs and KPIs are met. Monthly service reviews and performance reports. Point of escalation for customers, involved in various service review formats and improvement plans.
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Education
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2006 - 2011
St. Cyril and St. Methodius University of Veliko Tarnovo
Bachelor's degree, Applied Linguistics
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