Experience

Graphem Solutions Inc.

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Project Manager

  • Aug 2022 - Present

  Graphem Solutions Inc is a web design agency that creates innovative, effective websites that will capture your brand and empower your organization to succeed. Located in Burnaby, British Columbia, Graphem offers both tailor-made and refresh services for websites and apps varying in size and complexity at the highest quality and with the best customer service - never outsourced, and always efficient. Graphem Solutions Inc is a web design agency that creates innovative, effective websites that will capture your brand and empower your organization to succeed. Located in Burnaby, British Columbia, Graphem offers both tailor-made and refresh services for websites and apps varying in size and complexity at the highest quality and with the best customer service - never outsourced, and always efficient.



Ceka Company

• Web project coordinator / Assistant project manager

  • Mar 2020 - Jun 2022

  - Assisted in managing web development projects - Ensuring adherence to timelines and deliverables - Collaborated with cross-functional teams to define project requirements and milestones - Supported project planning, resource allocation, and budgeting - Facilitated Agile/Scrum methodology implementation - Tracking progress and managing backlogs - Assisted in client relationship management, addressing concerns, and providing updates - Supported quality assurance and testing activities for high-quality project deliverables Show less



The University of British Columbia

• Canada
• Higher Education
• 700 & Above Employee

• Cyber Security Analyst

  • Feb 2019 - Jun 2019

  - Launched and install the Multi Factors Authentication campaign for staff, members, and students with Duo Mobile App on computers, tablets, and cell phones. - Launched massive encryption operation in all campus devices with symmetric and asymmetric technics. Triple DES, FPE, Hashing Algorithm. - Preventing and troubleshooting phishing - email or websites from personal information thefts. Email gateways, Set up web proxy, security awareness training. - Warn and teach how to avoid social engineering designed to manipulate someone by giving just enough information about you to give them what they need in order to commit fraud or gain system access. - Provides technical support to faculty and students for the use of multimedia equipment and computers. - Makes recommendations on hardware, software, and networking configurations, including equipment and purchases to meet the university needs. Show less



Fujitsu Portugal

• Portugal
• Information Technology & Services
• 700 & Above Employee

• Bilingual IT Support

  • Jan 2018 - Oct 2018

  - Being part of the technical IT Analyst team and supporting Junior Analysts with expert and advanced advice. - Maintain the computer networks for client Etex and support 15 000+ end users for 42 countries by providing technical support by phone and email through Outlook, Windows, and OS. - Resolve, implement requests received on TopDesk app and update Etex database with Active Directory and Lotus Note - Installed, and configured hardware, and software remotely using Bomgar, the remote-control app. Solve technical problems with troubleshooting technics on hardware (desktops, printers, laptops), software (Skype, Outlook, Windows 10…), and resolved servers and internet connections. - Handle around 30 tasks by phone or email a day in English and French. Run PowerShell script to configure Office 365 and always reach my Service Level Agreement. Show less



Britzgo Enterprises Ltd.

• Canada
• Retail
• 1 - 100 Employee

• Bilingual Customer Service Representative

  • Apr 2017 - Jun 2017

  - Supported Britzgo customer service in Canada, USA, Mexico and Ireland. - Provided technical support and troubleshooted hearing amplifier issues by phone and email. - Resolved tickets and implemented requests with FreshDesk. - Prepared all Canadians orders with TeApplix app. - Looked after all Amazon reviews and feedbacks. - Supported Britzgo customer service in Canada, USA, Mexico and Ireland. - Provided technical support and troubleshooted hearing amplifier issues by phone and email. - Resolved tickets and implemented requests with FreshDesk. - Prepared all Canadians orders with TeApplix app. - Looked after all Amazon reviews and feedbacks.



MAAF Assurances - Groupe Covéa

• Customer Service

  • Jun 2011 - Dec 2011

  - Growing up my customer portfolio - Follow up my portfolio - Set up my customers projets - Advertisement manager of the agency - Participated at the weekly morning meeting - Get promoted as management assistant - Growing up my customer portfolio - Follow up my portfolio - Set up my customers projets - Advertisement manager of the agency - Participated at the weekly morning meeting - Get promoted as management assistant



AXA

• Italy
• Glass, Ceramics and Concrete Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2010 - May 2011

  -Growing up my customer portfolio -Follow up my portfolio -Set up my customers projets -Advertisement manager of the agency -Participated at the weekly morning meeting -Growing up my customer portfolio -Follow up my portfolio -Set up my customers projets -Advertisement manager of the agency -Participated at the weekly morning meeting



Société Générale

• France
• Banking
• 700 & Above Employee

• Customer Service

  • Nov 2008 - Jul 2010

  - Manage young portfolio customers services of the agency - Phoning, mailing activity - Prospect new customers - Participated at promotional campaign So Music by Société Générale - Prepared monthly advertising of my agency - Created and participated at financial appointment with the professional customer services - Manage young portfolio customers services of the agency - Phoning, mailing activity - Prospect new customers - Participated at promotional campaign So Music by Société Générale - Prepared monthly advertising of my agency - Created and participated at financial appointment with the professional customer services