Compliance

• Feb 2023 - Present

Review digital technology related SOX controls for all NORESCO systems:• File shares• ERP systems• SaaS systemsWork directly with third parties SOX auditors to address areas of concern.Use Auditboard portal to manage all SOX related compliance tasks.Collect evidence from financial systems to provide control effectiveness samples.Submit and track third party Cybersecurity posture using OneTrust portal. • Work with software vendors to address compliance questions, discuss options for closing control gaps, and escalate issues as needed.Work with Cybersecurity leadership to:• Assess systems handling CUI ( in scope for CMMC v2 L2 and DFARS 7012)o Controls Complianceo Control effectivenesso Documentation and resolution of gaps.• Assist NORESCO’s RCPO with gathering documentation and proposing solutions for addressing compliance gapsAssist with compliance related user education Show less

IT Coordinator

• Jan 2018 - Present

• Provide helpdesk support for out of scope issues (OOS) and work with Carrier third-party support providers to resolve problems to the end user’s satisfaction• Monitor and respond quickly and effectively to equipment, hardware, software etc. requests received through the IT helpdesk• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority• Utilize and maintain the helpdesk tracking software (Track –IT)• Submit requests to assign users and computers to proper groups in Active Directory• Document internal procedures• Assist with onboarding training of new users• Ensure each employee has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment• Maintain accurate inventory of all equipment, software and software licenses• Report issues to the Carrier third-party provider’s Service Desk for escalation• Manage PC setup and deployment for new employees using standard hardware, images and software• Install, test and configure new workstations, peripheral equipment and software• Familiarity with ATOS , ServiceNOW, Shared Services, and Third-party tools, processes, procedures and workflows used to manage permissions, remote access, VPN tokens, desktop/laptop support, mobile communications and procurement of IT equipment and services• Strong understanding and experience working with Dell Hardware and software platforms, proficiency in Windows applications, including but not limited too: Office, Visio, Project, Adobe Acrobat, Internet utilities, and other third-party applications• Proficient in Windows operating systems, strong understanding of windows terms, concepts and technologies as it relates to the desktop environment• Excellent written and oral communication skills. Comfortable communicating with multiple audiences Show less

IT Helpdesk Analyst

• Oct 2016 - Jan 2018

• Liaison between end users and third party IT to ensure needs of end user are completed in timely fashion• Set up of new employees -computers, printers, software, security groups• TrackIT system to monitor and analysis helpdesk tickets and equipment • Ensure all equipment information is up to date • Analyze and track all equipment billing to insure accuracy.• Help computer users solve software and hardware problems; answering any questions.• Install software to computers installation directions. Show less

System Adminstrator

• Jun 2016 - Oct 2016

• Talk with clients to learn security needs and train users how to use computer systems securely • Test systems and conduct network configurations to ensure software programs are working efficiently • Monitor and update virus software, encrypt data and install firewall • Estimate sizes, quantities, time, cost, or materials needed, develop goals and strategies • Inspect equipment, structures, materials, install, repair, and general maintenance • Talk with clients to learn security needs and train users how to use computer systems securely • Test systems and conduct network configurations to ensure software programs are working efficiently • Monitor and update virus software, encrypt data and install firewall • Estimate sizes, quantities, time, cost, or materials needed, develop goals and strategies • Inspect equipment, structures, materials, install, repair, and general maintenance

Senior Field Technician

• Apr 2016 - Jun 2016

• Talk with clients to learn security needs. • Train computer users about how to use computer systems securely and to promote efficiency. • Test system to ensure the programs are working. • Coordinate computer system plan with internal and external users. • Monitor and update virus software. • Encrypt data and install firewalls to protect confidential information. • Get information needed to do the job • Evaluate information against standards • Communicate with clients and peers • Update and use job-related knowledge • Document and record information • Make decisions and solve problems • Organize, plan, and prioritize work • Explain the meaning of information to others • Think creatively • Establish and maintain relationships • Communicate with people outside the organization • Perform administrative tasks • Estimate sizes, quantities, time, cost, or materials needed • Develop goals and strategies • Monitor and control resources • Teach others • Provide advice and consultation to clients • Coordinate the work and activities of others • Schedule work and activities • Inspect equipment, structures, or materials • Install, repair, and general maintenance of computers for clients • Install, repair, and general maintenance of servers for clients • Network configurations Show less

Software Quality Assurance and Development

• Oct 2014 - Feb 2016

Manually run tests on programs. Create/modify XML scripts. Create/modify Python scripts. Discover and report bugs and issues with program in testing. Attend frequent meetings to discuss fixes and new developments with program in testing. Set up workstations and servers to be used for testing. Manually run tests on programs. Create/modify XML scripts. Create/modify Python scripts. Discover and report bugs and issues with program in testing. Attend frequent meetings to discuss fixes and new developments with program in testing. Set up workstations and servers to be used for testing.

SharePoint IT Help Desk Intern/Contactor

• Jul 2014 - Sep 2014

• Basic SharePoint 2013 troubleshooting • Assisting with issues using Help Desk System • Helping Users with Office 2013 question • Web Page Design • Document tagging / Archiving • Basic SharePoint 2013 troubleshooting • Assisting with issues using Help Desk System • Helping Users with Office 2013 question • Web Page Design • Document tagging / Archiving

Team Lead International Team

• Oct 2006 - Jul 2014

• Reporting, data updating, and logistics for the EMC department within OnProcess • Serve as team lead for the international department of 18 agents and 18 programs • Support asset management processes through professional communications • Assist in the implementation of new programs, the training of new personnel, and oversee the daily work schedule of direct reports • Create daily and monthly spreadsheets using Excel and Access • Addressed and solved all customer escalation issues as well as client and customer inquiries for HP, EMC, and Comcast accounts Show less

Department Lead/Front End Supervisor

• 2000 - 2004

• Supervised and oversaw Children’s Department • Managed a team of four direct reports • Trained new employees assigned to the department • In charge of all cashiers and the customer service desk • Coordinated employee schedules • Handled customer satisfaction issues • Supervised and oversaw Children’s Department • Managed a team of four direct reports • Trained new employees assigned to the department • In charge of all cashiers and the customer service desk • Coordinated employee schedules • Handled customer satisfaction issues

Assistant Manager

• 1990 - 1995