Experience

Cramer LLC

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Operations Administrator

  • Dec 2007 - Present

  At Cramer, I am responsible for seating solution data transmissions between production partners and the operations team for laboratories, medical offices, hospitals, and research facilities. In addition, I generate order files, manage logistics and create monthly sales reports for national representative commissions. At Cramer, I am responsible for seating solution data transmissions between production partners and the operations team for laboratories, medical offices, hospitals, and research facilities. In addition, I generate order files, manage logistics and create monthly sales reports for national representative commissions.



Citi

• United States
• Financial Services
• 700 & Above Employee

• Customer Service

  • Mar 2007 - Dec 2007

  At Citigroup, I was a member of the sales and customer service team in a fast-paced call center. My specific duties included triage of a normally heavy inbound call flow, conflict and problem resolution and fostering call efficiency. In addition, my team led the determination and promotion of sponsored products that could aid perceived customer needs. At Citigroup, I was a member of the sales and customer service team in a fast-paced call center. My specific duties included triage of a normally heavy inbound call flow, conflict and problem resolution and fostering call efficiency. In addition, my team led the determination and promotion of sponsored products that could aid perceived customer needs.



Kramer Hardware

• United States
• Retail

• Customer Service Representative

  • Apr 2006 - Feb 2007

  During my time at Ron's Kramer Hardware, I served as the customer relations manager and sales associate. My functions included managing accounting, data entry, monthly statement billing, ordering and stocking merchandise and managing employee schedules. During my time at Ron's Kramer Hardware, I served as the customer relations manager and sales associate. My functions included managing accounting, data entry, monthly statement billing, ordering and stocking merchandise and managing employee schedules.