Experience

WhidbeyHealth
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Executive Director of Practice Management

  • Aug 2023 - Present


Community of Hope

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Senior Director of Health Operations

  • Jun 2020 - Aug 2023

  Community of Hope's mission is to improve health and end family homelessness to make Washington, DC more equitable. Caring for Families. Improving Lives. Leading Change. We have three Federally Qualified Health Centers and one community resource hub across the District that meet the medical, dental, and emotional wellness needs of the un- and under-insured. We provide quality, compassionate care and an outstanding patient experience, regardless of insurance or ability to pay. Our health staff engages our patients to keep DC healthy through affordable and accessible healthcare. Show less



Wentworth-Douglass Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Practice Manager III

  • Apr 2017 - Apr 2020

  Wentworth Health Partners Internal Medicine & Family Practice Oversee operations of primary care sites for 90 team members including 75-person Internal Medicine patient-centered medical home with integrated behavioral health, ambulatory pharmacy, diabetes care, social work, care management and health coaching. Over 17,000 active primary care patients averaging approximately 200 daily patient appointments. Wentworth Health Partners Internal Medicine & Family Practice Oversee operations of primary care sites for 90 team members including 75-person Internal Medicine patient-centered medical home with integrated behavioral health, ambulatory pharmacy, diabetes care, social work, care management and health coaching. Over 17,000 active primary care patients averaging approximately 200 daily patient appointments.



York Hospital

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Practice Manager OB/GYN & Pediatrics

  • Apr 2016 - Apr 2017

  Manage daily operations of two practices with four locations Hire, coach/train, and evaluate practice support staff Coordinate staff scheduling and oversee performance evaluations of staff Oversee the budgeting process for the practices to plan for capital needs, practice development, and growth opportunities Provide monthly financial reporting for the practices and data analysis as needed Ensure effective appointment scheduling and efficient workflow to maximize provider productivity and patient access Review and approve practice payroll and accounts payable invoices Oversee regulatory compliance of practices and compliance with York Hospital policies and procedures Show less



ConvenientMD Urgent Care

• United States
• Medical Practices
• 1 - 100 Employee

• Practice Manager

  • Sep 2014 - Apr 2016

  Implement and enforce policies and procedures for centers Identify and resolve patient satisfaction and patient flow issues Oversee recruitment, training, and orientation of clinical and administrative employees Participate in and manage operational aspects of new clinic openings Represent ConvenientMD at community marketing events Ensure compliance with all company directives to include patient privacy as well as employee safety Schedule administrative and clinical employees ensuring appropriate staffing Oversee provider scheduling across all eight clinics and all home clinic employees Participate in all clinic audits, inspections, and surveys Show less



Southern New Hampshire University

• United States
• Higher Education
• 700 & Above Employee

• Academic Advisor

  • Sep 2013 - Sep 2014

  Provided academic advising to new undergraduate students Worked closely with Academic Offices, Student Services, Financial Aid and instructors Provided academic advising to new undergraduate students Worked closely with Academic Offices, Student Services, Financial Aid and instructors



Libby's Bar and Grill

• General Manager - Restaurant

  • 2005 - Aug 2013

  Manage all aspects of food and beverage service operations Recruit, train, supervise, and schedule staff of up to 40 personnel Oversee inventory control, food sanitation, quality control and menu development Direct business operation initiatives, including payroll, invoicing, and banquet management Manage all aspects of food and beverage service operations Recruit, train, supervise, and schedule staff of up to 40 personnel Oversee inventory control, food sanitation, quality control and menu development Direct business operation initiatives, including payroll, invoicing, and banquet management