Experience

RRD Asia

• China
• Advertising Services
• 1 - 100 Employee

• Senior Technical Support Engineer

  • May 2007 - Present

  RR DONNELLEY (PVT) LTD. [2007May to till now] [Senior Technical Support Engineer] - Managing 1000 computers through active directory in 2 sites - Maintaining the Inventory of all IT related Items - Managing Backups and restorations - Over the Phone and Desktop support for all IT related devices - Monitoring the network for potential threats and intrusions - Designing and maintaining the network diagrams - Monitoring and troubleshooting all internet related issues - Configuring IP and Digital phones as per requirement - Switching ports and VLANs as per requests - Communicating with UK, USA, India, Philippines on requirement - Communicating with end user, higher management and vendors on procurement requests - Perform feasibility checks before new implementations - Managing the entire printer network of 60 network printers - Managing 3 file servers parallel with backup and security functions - Ensuring the resources are shared with necessary GPOs to relevant OUs and user groups - Work according to the Roster in 30 day consecutive periods - Performing IT risk Assessments - Monitoring the VM Infrastructure. - Hands on experience on handling Standard ServiceNow ticketing system. Show less