Implementation Project Manager

• Mar 2023 - Present

Senior Project Manager & Program Manager

• Apr 2022 - Mar 2023

- Drive digital transformation for American and Canadian government customers - Trusted with strategic partnerships and enterprise customers - Trusted with complex projects, spanning multiple product lines and integrations within a tight timeline - Trail-blazed the process for the largest GovQA multi-agency state contract, creating an efficient, streamlined approach to implement 113 agencies within two years. GovQA has continued to use my approach on all large-scale projects. - Implemented 27 municipalities and agencies totaling nearly one million dollars in annual reoccurring revenue within my first eight months with 100% customer satisfaction scores for mid-stream and end-project surveys, as well as training surveys - Engage and manage internal and external stakeholders, offering project updates and risk mitigation measures - Maintain project artifacts, records, and documentation including stakeholder registers, decision and risk logs, requirements traceability matrixes, weekly project status reports, user acceptance testing, project specifications, plans, schedules, and charters - Conduct discovery and specifications gathering sessions with customers to determine current and future state - Manage six-figure projects within seven-figure accounts - Gather, lead, and manage cross-functional project teams - Serve as the Project Manager Fellow, mentoring and coaching junior project and program managers - Conduct customer product training - Complete and pass yearly security training covering regulations such as FIPPS, PAI974, HIPPA, FedRAMP, FISMA, GDPR, CCPA, CPRA Show less

SME Project Manager

• Aug 2020 - Apr 2022

- Interviewing and hiring Subject Matter Experts, matching expertise with course deliverables- Managing Subject Matter Experts for creation of online courses- Coordinating over 500+ tight deadlines per quarter to ensure delivery of course materials (course plans, scripts, slideshows, voiceovers, demonstrations, recordings)- Coaching Subject Matter Experts on voiceover audio (software, hardware, best practices) in order to produce professional sound from a home office

Learning Experience Designer, VR and LMS

• Aug 2020 - Apr 2022

- Create NextThought's strategic vision and plan for our LMS and VR Learning Design- Partner with clients to identify goals and outcomes for the learner, and design the learner pathway- Coordinate our teams (Development, Design, Video, LMS, and Content teams) to implement client's vision- Consulting and coaching clients/partners in best practices for online courses and training- Partnering with clients in creating a strategic online learning path and plan- Assisting the Production Team on set during 360 video shoots- Proofing audio and video Show less

Senior Project Manager

• Jan 2016 - Apr 2022

- Mentor and train new project managers- Create and document project manager client on-boarding, training, meeting, and success processes, and train new project managers- Act as a liaison between the development team, sales, product and project managers in tracking release cycles and features, and conducting internal training of teams- Assist clients in casting a vision for their online learning platform, and lead them through success- Meet weekly with clients, advocating for their needs, communicating feature requests, answering technical support questions, and keeping them on track with their goal, and up-to-date with our progress- Create, design, maintain, and conduct client platform training- Identify needs and connect clients with learning design, marketing, development, video production, and other services- Create and maintain demo platforms and courses for the sales and marketing teams- Assist with RFPsTechnical Writer & Product Support:- Maintain help.nextthought.com (user, admin, instructor, editor guides and public FAQ and release notes)- Communicate new features to clients- Assist Video Team in writing and editing scripts for "How to" videos- Keep and maintain technical documents - Train technical support team Show less

Quality Assurance Specialist

• Jan 2013 - Jan 2016

- Develop and implement strategies for manual testing of platform to ensure a high quality and seamless user experience for a variety of clients- Answer support emails regarding technical questions, issues, and concerns and be able to convey technical solutions and issues in common, "every-day" language that anyone can understand- Develop and keep a running list of expected technical behaviors of the platform- Inform and demonstrate new features to Sales, Product Management, and Learning Design Team- Offer feedback to developers regarding the functionality and use of the platform- Assist in prioritizing and tracking bugs to ensure timely resolution Show less

Intern

• May 2012 - Jan 2013

Technical Project Manager

• May 2019 - Aug 2020

- Key role in design and implementation of new product software - Design wireframes/blueprints for new features using Lucidchart - Weekly meetings with development team in India to present wireframes, coordinate feature release dates, bug fixes, and clarify and prioritize needs - Conduct platform training, track and prioritize features and bugs, and report directly to Chief Technology Officer - Create and update technical documentation and client guides - Create scripts, production notes, and set up site for client training videos - Conduct internal training of teams regarding new technology - Meet with team leads to discuss client needs, concerns, and difficulties, and use information to inform the direction of the platform and develop new strategies - VPAT and accessibility testing, screening, and reporting - Assist and inform client onboarding strategies Show less

Writing Center (Student) Director

• 2011 - 2012

Management:- Assist in the training of student tutors by helping to arrange weekly meetings, present best practice solutions and research, offer focused studies such as working with ESL students, and review and emphasize cultural differences in learning styles and education- Ensure that the Writing Center is comfortable, accessible, and welcoming to all students- Create binders for each tutor that contain quick resources and guides for writing and writing styles, expectations from certain professors, and other resources for tutoring- Act as a liaison between the Writing Center and professors in order to understand a professor's wishes and goals for a student project- Manage tutors' schedules Tutoring:- Assist students in self expression, and help them to gain confidence in their voice and enjoy the writing process- Teach students processes such as drafting, proofreading, organizing, and revision- Teach students how to identify weak areas in their writing and help them to improve these targeted areas- Assist students in understanding foundational writing skills such as developing a thesis, developing a unique argument, conducting and presenting reputable research, correctly citing sources, and using correct spelling, grammar, and punctuation- Identify (intentional or unintentional) plagiarism and assist students in communicating an idea that's unique with resources that are properly cited- Assist students with MLA, APA, Chicago, and other styles- Offer students clear, concise, and valuable feedback on their writing projects Show less

Teaching Assistant

• 2011 - 2011

Intern

• 2011 - 2011

During my time at The Academy of Leadership and Liberty it was my main role to organize, develop, and run the three major summer leadership camps hosted by Oklahoma Christian University including "Four Star Leadership with General Tommy Franks." - Develop the itinerary for each camp - Develop, plan, and execute leadership development activities - Book and coordinate with event venues - Contact and book prominent speakers and make needed arrangements for their visit - Interview, organize, and place students within groups - Assist in hiring and training camp counselors - Keep a spreadsheet of important camper information and ensure smooth transitions with check-in, camp activities, and check-out Show less

Marketing Director

• 2009 - 2010