Strategic Business Consultant | Certified Encompass Administrator

• Mar 2021 - Present

I started my career in mortgage as an entry level IT Specialist during which time we implemented the LOS, Encompass. Since then, I have held multiple positions all providing me the opportunity to build and grow in the mortgage technology space. With three certifications in Encompass I am passionate about the loan origination software and the ability to create specific solutions for specific business purposes. The possibilities are endless! I started my career in mortgage as an entry level IT Specialist during which time we implemented the LOS, Encompass. Since then, I have held multiple positions all providing me the opportunity to build and grow in the mortgage technology space. With three certifications in Encompass I am passionate about the loan origination software and the ability to create specific solutions for specific business purposes. The possibilities are endless!

Senior Manager of Loan Operations

• Jan 2020 - Mar 2021

Manager of Loan Ops

• May 2017 - Mar 2021

Systems Support Tech

• Mar 2013 - May 2017

• Establish new hire's in all applicable mortgage software • Set up and maintain new branch hierarchy • Provide New LO/Processor hand's on training bi-weekly • One of three in the Encompass Help Desk Department supporting over 450 end users • Connect to the Encompass users' computer via remote software to identify/resolve issues included but not limited to Network, PC Operating System, Printers, Third Party Software (Office, Adobe, etc), Processor, RAM, CPU, Registry Settings and computer default settings. • Complete monthly projects assigned by supervisor to establish and maintain Encompass system set up

System Administrator

• Jul 2010 - Sep 2011

Managed the IT Help Desk coordinating support requests by phone and email of over 300 employees. Disbursed the needs/requirements of employee’s by assigning various tasks to the appropriate IT professional in the department.Responsible for the thorough set up of new hires and termination of employee’s in a variety of both mortgage specific software’s and more commonly used software’s. Performed software installation, removal, and updates in order to keep existing hardware current, to resolve numerous issues and to prepare new user workstation. Provided new users with both hands on training and documentation to ensure the proper utilization of all available resources. Resolved numerous computer related issues utilizing knowledge of the PC’s operating system, the system registry, antivirus solutions, software, and available resources.

Bank Teller

• Feb 2008 - Nov 2009

Completed wide variety of monetary transactions including the issuing of negotiable items, collecting payments, balancing cash drawers, vault, and ATM while providing excellent customer service. Completed wide variety of monetary transactions including the issuing of negotiable items, collecting payments, balancing cash drawers, vault, and ATM while providing excellent customer service.