Lead Business Analyst

• Jul 2023 - Present

Business System Analyst

• Apr 2023 - Jul 2023

Work with end-users and helped support them in making the most of all features and functionalities of D365 Sales, which has recently been implemented.Work with business system colleagues to clarify requirements, to plan implementation and to answer queries through the development process.Carry out in depth scoping exercises/workshops during the early stages of a work package to identify key issues of concern and to ascertain clear direction.Plans, prioritises, manages, and executes analysis work on multiple simple or individual complex projects to regularly achieve cost and timescale targets.Work with the business and departments to understand and prioritise conflicting needs.Identify and determine end-to-end business processes using standard methods. Present business and technical concepts to process owners and business users. Show less

Company Owner

• Feb 2021 - Jul 2023

Product Owner (data)

• Sep 2022 - Apr 2023

Delivered Data Lake house and Master Data Management solution working with onshore & offshore developers, by identifying all sources of data, cleaning, transforming and delivering into MDM (Profisee). Captured business requirements from all various brand teams to deliver improved manufacturing processes, via a single source of data (single source of truth) in meaningful analytic insights via Power BI. Gathered requirements for PIM rollout (Global) for all manufacturing, WEB, Marketing functions using Dynamics F&O PIM (manufacturing) also engaged with external vendors Inriver, Pimberly, Akeneo to understand what benefits they could also provide. Ensured Quality, Value of work prioritising quickest return for least effort prioritisation model (WSJIF) Delivered a strategic roadmap based on the company vision for 0-6 months & 18 months ensuring that the BAU workstream also was delivering value. Show less

Product Owner (e-commerce)

• Jan 2022 - Sep 2022

Provided detailed user stories to development teams in BDD format, so that they can be worked on in sprint, provide any support and unblock any issues that may arise. Closely liaise with Brand leads and external team stakeholders to gather requirements, provide demos, obtain sign-off for deployment into live systems. Work with QA teams to define test scenarios (automated and manual) Produce documentation / user guides for all features & capabilities. Define and help with ways of working, Jira workflows, training new colleagues and attend all agile ceremonies. Ensured delivery of promotions and pricing requirements in a timely manner in order to generate sales and revenue for all brands. Show less

Produxt Owner (e-commerce)

• Feb 2021 - Jan 2022

Delivered TKMaxx ecommerce solution in the Germany & Croatia markets by utilising existing UK Hybris functionality and customising to each locale. Participated in weekly/daily workshops in order to discover, analyse, design the implementation of eCommerce platform into Germany/Croatia. Ensured that user stories were ready for PI Planning (next 10 weeks), provided guidance and support to engineering, UX & content teams. Created user stories met the Definition Of Ready and were written in BDD format to ensure that engineering delivered the correct requirements and delivered in priority. Show less

Product Owner (e-commerce)

• Mar 2018 - Feb 2021

Engaged with Jira Administration, UX/UI, QA, PMO, and DEV teams and stakeholders to gather requirements, create user stories, define customer journeys, and achieve set goals of all sprints. Contributed towards the successful development and delivery of an eCommerce platform across multiple brands as part of complex digital transformation with an integration into legacy systems. Developed and implemented external PIM & DAM strategy, tools and processes. (InRiver) Setup and coached teams on analytics tools (Adobe, Google) as well as implemented an A/B testing tool using Adobe Target Show less

Business Analyst / Solutions Archtiect

• May 2017 - Mar 2018

Established an eCommerce platform to open a channel of revenue with MS Dynamics NAV/Dynamics 365. Established an eCommerce platform to open a channel of revenue with MS Dynamics NAV/Dynamics 365.

Product Owner (e-commerce)

• May 2014 - May 2017

Successfully migrated the ecommerce platform from an old Sitecore platform to a Magento one, within a short timescale of four months, which resulted in improving the company’s efficiency. Integrated Digital Asset Management System (Part of Akeneo Solution) to centralise all product data and digital assets that were used in various systems, including the ERP (BisTrack), Print Media (Adobe), and ecommerce websites (Magento). Integration of Akeneo PIM/DAM across 3 channels ecommerce website, Print Catalogue & ERP, normalized product data & enrichment setting up Attributes framework across all product categories including putting in a framework for UoM. Provided new processes and workflows to ensure the websites were current and had the correct product information to ensure ROI - increased Basket Value and customers. Show less

Product Owner (e-commerce)

• Feb 2010 - May 2014

Provided strategic direction/advice on how to structure product data for an ecommerce platform. Saved the company administration overheads and time by integrating a new payment gateway via WorldPay to enable the customers (B2B) to self-pay all the invoices and self-services. Implemented Adobe DAM to ensure that we had a single master image with correct metadata (for Search & SEO purposes) Provided guidance on what transformations were needed by different departments including Marketing, Print & Stationery & Web teams. Show less