Experience

Eidosmedia

• Italy
• Software Development
• 100 - 200 Employee

• Linux Engineer

  • Aug 2022 - Oct 2023

  Leadville, Colorado, United States Administered AWS-based Red Hat Linux servers Deployed updates from Git through Jenkins Created maintenance scripts using Bash



Denovo Ventures LLC

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Cloud Engineer

  • Oct 2021 - Aug 2022

  Boulder, Colorado, United States Managed cloud disaster recovery solutions for managed services clients.

• Junior System Administrator

  • Nov 2019 - Oct 2021

  Boulder, Colorado, United States



ZOLL Data Systems

• United States
• Software Development
• 100 - 200 Employee

• Software / Database Support Technician

  • Apr 2019 - Nov 2019

  Broomfield, CO Providing remote support for EMS software used by some of the largest departments in the country Troubleshooting ANSI-spec 5010 EDI documents Using SQL to troubleshoot database issues and validate data



RES

• United Kingdom
• Services for Renewable Energy
• 700 & Above Employee

• System Analyst

  • Jan 2017 - Feb 2019

  Greater Denver Area Administered and supported Unit 4 Business World, the company’s ERP system Updated and analyzed system databases through backend SQL and the ERP system’s front-end GUI Programmed complex financial reports using Excel



Banner Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Contract Desktop Engineer

  • Oct 2016 - Jan 2017

  Greeley, CO I participated in a major equipment refresh at Banner Health's flagship facility in the western region. I also decommissioned old equipment following procedures designed to fulfill HIPAA requirements for the security of protected information.



Way To Grow, Inc.

• Contract IT Support Technician

  • Jun 2016 - Sep 2016

  Fort Collins, Colorado Area I was a junior-level generalist, providing support for employees and extra eyes or hands for the more senior IT staff. During a company wide transition between ERP systems, I automated the majority of the installation process with Powershell. I installed and configured new equipment, as well as supporting the existing equipment. I worked with Active Directory and Windows Server 2008 / 2012.



Pinnacle™ Agriculture

• United States
• Farming
• 1 - 100 Employee

• Contract Tier 1 Support Desk Representative

  • Apr 2015 - Jan 2016

  Loveland, CO I provided remote software, hardware, and network support for agricultural supply stores around America. My responsibilities also included deactivating accounts, changing permissions, and resetting passwords for accounts in Active Directory. I assigned licenses, activated, and deactivated accounts in Office 365. A large portion of my job was monitoring and troubleshooting network problems using Cisco's Meraki, as well as recommending traffic shaping or client blocking in… Show more I provided remote software, hardware, and network support for agricultural supply stores around America. My responsibilities also included deactivating accounts, changing permissions, and resetting passwords for accounts in Active Directory. I assigned licenses, activated, and deactivated accounts in Office 365. A large portion of my job was monitoring and troubleshooting network problems using Cisco's Meraki, as well as recommending traffic shaping or client blocking in cases of egregious misuse. I installed and diagnosed problems with printers remotely using LogMeIn Rescue and embedded web servers. I created process documentation for an internal and external knowledge base, as well as critiquing existing documents for clarity. Within my first 5 months, our Tier 1 team went from solving 5% of cases to over 41%. Show less



Compucom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Field Service Technician

  • May 2014 - Apr 2015

  Fort Collins, Colorado I provided tier 1 and 2 support for workstations, thin clients, POS systems, printers, and networks for major retail and banking clients. I was the first response to trouble tickets, which meant I was responsible for diagnosing root problem and ordering the correct parts to effect a repair ASAP. I repaired, installed, and cleaned servers, switches, routers, and enterprise-grade UPSes. I managed my own ticket queue and schedule with minimal oversight, while still meeting… Show more I provided tier 1 and 2 support for workstations, thin clients, POS systems, printers, and networks for major retail and banking clients. I was the first response to trouble tickets, which meant I was responsible for diagnosing root problem and ordering the correct parts to effect a repair ASAP. I repaired, installed, and cleaned servers, switches, routers, and enterprise-grade UPSes. I managed my own ticket queue and schedule with minimal oversight, while still meeting strict SLA deadlines. I participated in a 24/7 on-call rotation. Show less



Center Partners

• Small Business Account Specialist

  • May 2013 - Jul 2013

  Fort Collins, Colorado Area I provided helpdesk support for small business clients of a large financial institution. Maintained a team-leading performance by the company's metrics.



Yoder Electrical Services

• Apprentice

  • Jun 2007 - Mar 2013

  Installed HVAC in several government buildings. Fulfilled strict progress deadlines despite frequent unexpected setbacks. Pulled UTP wire, installed outlets and sockets, ensured that the finished product was neat, easy to update or maintain in the future, and up to building code.