Experience

PerfectServe

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Enterprise Customer Success Advisor

  • May 2021 - Present

  As a Customer Success Advisor, it's my job to ensure my clients are maximizing their PerfectServe platform to its fullest potential. Whether that is through physician optimization, care team utilization, changes in health care policy, or platform upgrades, I work to ensure my clients are meeting their goals in care team collaboration.

• Technical Lead

  • Jan 2019 - May 2021

• Senior Business Specialist

  • Jan 2016 - Jan 2019

  My responsibilities rapidly grew after receiving a promotion within 8 months of employment. As our team expanded, our quota double and forced myself to develop a new sales strategy to find new business. With a new focus on large and complex health care organizations, I regularly travel onsite for face-to-face presentations in my hybrid role. • Created over $1MM (annual recurring revenue) over 3 year period. Top quota month of 225%.• Developed annual territory business plan and determine strategy and tactics to achieve quota.• Delivered 143% average contract value over previous FY.• Strong understanding of SaaS license and delivery model• Assisted in interviewing process and new hire training. • President's Club 2016. Show less

• Inside Sales Representative

  • Feb 2015 - Dec 2015

  Inside sales at PerfectServe is not your traditional entry-level sales position. From lead generation to contract negotiations, I learned to navigate the entire sales cycle; a true cold call to close approach. In doing so, we became very familiar with contracting and decision-making processes in larger healthcare organizations. As a startup division of the company, our team learned on the fly how to best identify our target market and sell a solution that fits their needs. • Achieved 126% of target FY 2015, including producing a top quota month of 286%.• Created over $225K (annual recurring revenue) in new business.• Collaborated with outside sales team to identify and target large medical groups.• Routinely created and presented business plans to my peers and sales leadership.• Represented PerfectServe at multiple trade shows and events in my territory with goal of finding new business.• Assisted in development of sales and Salesforce.com processes. Show less



TigerDirect.com

• Morocco
• Travel Arrangements

• B2B Account Manager

  • Mar 2014 - Jan 2015

  * Aggressively make 80-100 cold calls a day to generate new opportunities * Consistently answer questions, provide quotes, and place orders for new/existing customers * Exceeded bi-weekly sales quota consistently * Create/maintain relationships with new/existing customers * Used CRM and PCS to update and maintain customers account and contact information * Aggressively make 80-100 cold calls a day to generate new opportunities * Consistently answer questions, provide quotes, and place orders for new/existing customers * Exceeded bi-weekly sales quota consistently * Create/maintain relationships with new/existing customers * Used CRM and PCS to update and maintain customers account and contact information