Experience

athenahealth

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Virtual Onboarding Project Associate

  • Apr 2023 - Present

  - Provide a consultative point of view through the Data Gathering and Assessment phase of the customer onboarding experience - Conduct the current state workflow assessment for clients within an assigned book of business Create concise workflow documentation for unique client workflows and collaborate with the Coaching and Training Services team and other stakeholder teams on the training of such workflows - Proactively identify potential risks and mitigation strategies and communicate action items and resolutions to project team and client stakeholders - Complete assigned product release training and internal professional development module Show less



Syneos Health

• United States
• Biotechnology Research
• 700 & Above Employee

• Research Nurse Coordinator

  • Jun 2022 - Jan 2023

  I worked specifically with Illingworth Research Group, a Syneos Health company. This was a high touch point, retention-focused role as I served as the first point of contact for our new-hire RNs. -Led nurses through the onboarding process including payroll, background clearance, license verification, LMS, compliance documents, and other HR-related tasks -Coordinated new-hire research nurses globally, based on demand in markets and offices in 10+ countries using Greenhouse and Salesforce platforms -Presented high-level service tailored to individual nurses in an effort to increase retention and increase productivity -Built 25+ protocol documents tailored to individual US state laws and policies Show less



Honor

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Market Associate

  • Jun 2021 - May 2022

  Honor is one of the fastest-growing, non-medical home care companies in the U.S. - Led virtual onboarding, training, and orientation sessions for various role and incoming staff -Provided exceptional service directly to clients and Care Pros -Assisted clients and build trust by responding to inquiries and issues in a timely manner and managing changes to their schedule or care plan -Supported Care Pros by handling their inbound requests and providing feedback and coaching to enable their success at every visit -Executed staffing best practices and engaged in creative techniques to ensure optimal matches between Care Pros and clients -Effectively and consistently identified issues and service complications that required escalation and supported the market team to provide timely and thorough resolutions -Managed updates to client accounts and care plans to ensure that the market team had updated information to address clients' needs in urgent situations -Worked cross-functionally to provide feedback and support to other internal efforts such as Care Pro recruiting, Care Pro HR, and billing Show less



University of Utah Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Outpatient Services Specialist

  • Feb 2020 - Jun 2021

  -Completed patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy -Entered corrected and/or new patient data into the EHR -Scheduled patient appointments; contacted patients for rescheduling, missed appointments, and appointment reminders -Communicated with patients in a confidential and professional manner -Monitored patient flow; adjusted workflow accordingly and notified clinical staff -Answered a high volume of calls and performed other receptionist duties Show less



CornerstoneSF

• United States
• Religious Institutions
• 1 - 100 Employee

• Assistant Youth Director

  • May 2019 - Feb 2020

  A non-denominational church in the Mission District of San Francisco - Responsible for the development of HS small groups and monthly youth leader gatherings - Developed scheduling system and on boarded the ministry onto Planning Center Online (PCO) - During my time at the church we have seen a 30% increase in attendance from the previous year A non-denominational church in the Mission District of San Francisco - Responsible for the development of HS small groups and monthly youth leader gatherings - Developed scheduling system and on boarded the ministry onto Planning Center Online (PCO) - During my time at the church we have seen a 30% increase in attendance from the previous year



Intermountain Christian School

• United States
• Religious Institutions
• 1 - 100 Employee

• Teaching Assistant/Soccer Coach

  • Feb 2018 - Apr 2019



Valley Behavioral Health

• United States
• Mental Health Care
• 300 - 400 Employee

• Autism Assistant - Valley Behavioral Health

  • Aug 2017 - Jul 2018

  Carmen B. Pingree Autism Center of Learning is Utah’s premier program for the treatment of children and adolescents with Autism Spectrum Disorder (ASD). As an Autism Assistant at Pingree, I was in the classroom with up to 10 students ages 3-5 ranging in all levels of mental functioning. I was responsible for running and taking data on each child’s learning sessions, as well as assisting the lead teacher with any needs in the classroom such as running groups, activities, etc. Carmen B. Pingree Autism Center of Learning is Utah’s premier program for the treatment of children and adolescents with Autism Spectrum Disorder (ASD). As an Autism Assistant at Pingree, I was in the classroom with up to 10 students ages 3-5 ranging in all levels of mental functioning. I was responsible for running and taking data on each child’s learning sessions, as well as assisting the lead teacher with any needs in the classroom such as running groups, activities, etc.



Valley Behavioral Health

• United States
• Mental Health Care
• 300 - 400 Employee

• Adolelscent Counselor

  • Oct 2016 - Jun 2017