Client Relationship Manager (North America - Major Markets)

• Oct 2021 - Present

Corporate Account Manager

• Mar 2018 - Jan 2020

• Managed and grew assigned book of business of 45 accounts by cross-selling to different departments and increased new client acquisition by 15% • Conducted discovery meeting and analyzed the collected data to develop problem-solving solutions that resulted over $1.8 million revenue in six months • Meet quarterly with stakeholders for account reviews to create forecast, and set benchmarks • Provided optimal customer service and communicated recommendations based on informed data… Show more • Managed and grew assigned book of business of 45 accounts by cross-selling to different departments and increased new client acquisition by 15% • Conducted discovery meeting and analyzed the collected data to develop problem-solving solutions that resulted over $1.8 million revenue in six months • Meet quarterly with stakeholders for account reviews to create forecast, and set benchmarks • Provided optimal customer service and communicated recommendations based on informed data driven solutions • Developed and maintained strong business relationship at multiple levels in the organization to improve retention and gain referrals

Corporate Account Manager

• Mar 2018 - Jan 2020

Account Executive Consultant

• Apr 2016 - Dec 2017

• Prospected through cold calling, LinkedIn, and networking events to acquire net new businesses • Used a consultative selling method based on the SPIN model to identify customer’s pains point and develop customized solutions • Scheduled and conducted face-to-face presentations with C-level executives • Utilized CRM systems (Salesforce and AS400/Sunrise) daily to manage sales activities, pipeline, and customer info • Consistently surpassed monthly sales quotas by 20% • Prospected through cold calling, LinkedIn, and networking events to acquire net new businesses • Used a consultative selling method based on the SPIN model to identify customer’s pains point and develop customized solutions • Scheduled and conducted face-to-face presentations with C-level executives • Utilized CRM systems (Salesforce and AS400/Sunrise) daily to manage sales activities, pipeline, and customer info • Consistently surpassed monthly sales quotas by 20%

Commercial Account Executive

• Nov 2013 - Dec 2014

• Consistently secured new accounts and increased customer satisfaction by 30% year over year revenue • Generated, qualify, process, and follow up on new opportunities through effective cold call and follow- up • Worked collaboratively with Management and Sales Engineers to solve unique customer needs to prepare concise, targeted proposals and contracts • Performed market research analysis by collecting data on consumers, competitors, and the marketplace in New York to present… Show more • Consistently secured new accounts and increased customer satisfaction by 30% year over year revenue • Generated, qualify, process, and follow up on new opportunities through effective cold call and follow- up • Worked collaboratively with Management and Sales Engineers to solve unique customer needs to prepare concise, targeted proposals and contracts • Performed market research analysis by collecting data on consumers, competitors, and the marketplace in New York to present actionable items to the management team Show less • Consistently secured new accounts and increased customer satisfaction by 30% year over year revenue • Generated, qualify, process, and follow up on new opportunities through effective cold call and follow- up • Worked collaboratively with Management and Sales Engineers to solve unique customer needs to prepare concise, targeted proposals and contracts • Performed market research analysis by collecting data on consumers, competitors, and the marketplace in New York to present… Show more • Consistently secured new accounts and increased customer satisfaction by 30% year over year revenue • Generated, qualify, process, and follow up on new opportunities through effective cold call and follow- up • Worked collaboratively with Management and Sales Engineers to solve unique customer needs to prepare concise, targeted proposals and contracts • Performed market research analysis by collecting data on consumers, competitors, and the marketplace in New York to present actionable items to the management team Show less

Senior Account Executive

• Sep 2012 - Dec 2013

• Educated prospects about the value of becoming a timeshare owner • Presented timeshare packages that suit prospects personalities, budgets and needs • FulfilLed clients’ requests regarding property price, property maps and descriptions • Conducted and managed business transactions by thoroughly reviewed loan applications and financial documents • Educated prospects about the value of becoming a timeshare owner • Presented timeshare packages that suit prospects personalities, budgets and needs • FulfilLed clients’ requests regarding property price, property maps and descriptions • Conducted and managed business transactions by thoroughly reviewed loan applications and financial documents

Sales Associate

• Apr 2009 - Jan 2012

• Number one salesperson for two consecutive years • Process orders in person and over the phone. • Check inventory to ensure product is in stock. • Bag and package purchases. • Collect and research information needed to identify and resolve problematic situations. • Number one salesperson for two consecutive years • Process orders in person and over the phone. • Check inventory to ensure product is in stock. • Bag and package purchases. • Collect and research information needed to identify and resolve problematic situations.