Experience

Satellite Affordable Housing Associates (SAHA)

• United States
• Real Estate
• 1 - 100 Employee

• Resident Services, Service Coordinator

  • Feb 2020 - Present

  - Identified gaps in current services at multiple sites and developed relationships with potential providers, including charitable organizations, schools and government agencies. - Monitored documented procedures to maintain consistent policies and current records Investigate accidents and injuries, then report findings. - Identified gaps in current services at multiple sites and developed relationships with potential providers, including charitable organizations, schools and government agencies. - Monitored documented procedures to maintain consistent policies and current records Investigate accidents and injuries, then report findings.



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Senior Agent

  • Aug 2015 - Feb 2020

  - Utilizes employee and client feedback, scorecards, and financial results to review the business support plans. - Provides coaching, training, and consults agents to achieve standards of customer service. - Conducts training on multicultural competencies and communication strategies for client demographics: seniors, homeless, disabled, and young families. - Emphasizes active listening skills in all interactions with clients. - Utilizes employee and client feedback, scorecards, and financial results to review the business support plans. - Provides coaching, training, and consults agents to achieve standards of customer service. - Conducts training on multicultural competencies and communication strategies for client demographics: seniors, homeless, disabled, and young families. - Emphasizes active listening skills in all interactions with clients.