Experience

Blended Perspectives - Atlassian Platinum Solution Partner

• Atlassian Analyst

  • Oct 2022 - Present

  Providing Sr. Consultants with configuration support and documentation. Analyze business documents and configure based on specifications. Configuration of UI based logical software, including application and DB servers. Working in an agile environment, providing feedback on requests to workflow and business process. Execute configuration and testing of product implementations. Work independently, active learner and starter. Able to provide ongoing support on different projects. Complete documentations of configured features and review with Sr Stake holders. Other duties include completing Atlassian Accreditations, participation in pre sales and reviewing requirements, providing other support if required and etc.



Walmart

• United States
• Retail
• 700 & Above Employee

• OMNI Customer Service Salesfloor Associate

  • Nov 2020 - Present

   Remotely providing each customer with exact information on their order.  Developing interpersonal skills and building relationships with customers.  Assisting customers to solve issues increasing customer satisfaction.  Support help desk by managing a queue of incoming calls, and check-ins as a customer service associate.  Escalate issues to higher management and assist the customer throughout the process if needed.  Working in a fast-paced environment made me work-driven and goal-oriented.



Georgian College

• Canada
• Higher Education
• 700 & Above Employee

• Campus Ambassador

  • Oct 2021 - Jun 2022

   Reporting to Recruitment specialists at the campus and completing administrative tasks.  As a front-line representative, my job includes conducting tours and giving general information to the people and students entering the college.  Due to COVID, I have completed health and safety training which includes screening people before letting them on campus.  I improved my communication skills, gained more experience in customer service, and became more organized and accurate.  Reporting to Recruitment specialists at the campus and completing administrative tasks.  As a front-line representative, my job includes conducting tours and giving general information to the people and students entering the college.  Due to COVID, I have completed health and safety training which includes screening people before letting them on campus.  I improved my communication skills, gained more experience in customer service, and became more organized and accurate.

• Innovation Team Member

  • May 2020 - Aug 2020

   Functioned on an application/website to maintain and increase its sustainability.  Worked in an agile environment by responding to calls, emails, and personnel requests.  Created and maintained documentation for participating communities, providing precise information.  Working in a team taught me to gain and share knowledge with my colleagues.  Presented our works to participating communities and to project mentors.  Gained experience working on a social innovation project and learning how to build out solutions that will make a difference.  Learned the Design Thinking process in an applied project setting and used Microsoft Teams as the project management platform



Subway

• United States
• Restaurants
• 1 - 100 Employee

• Sandwich Maker

  • Sep 2019 - Apr 2020

  Expertise in Teamwork having a great Customer service along with being a sales representative. Expertise in Teamwork having a great Customer service along with being a sales representative.