Kaj Graven

Service Manager at SSC-ICT
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Contact Information
us****@****om
(386) 825-5501
Location
The Hague, South Holland, Netherlands, NL
Languages
  • English Professional working proficiency
  • Dutch Native or bilingual proficiency
  • German Elementary proficiency

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Riccardo Kovacic

Gedurende het IS Re-alignment programma heb ik prettig met Kaj samengewerkt. Hij heeft een doorslaggevende rol gespeeld bij het definieren en invullen van de processen en diensten. Hij maakte zich de aanpak en werkwijze snel eigen, waarna hij zelfstandig e.e.a. invulde en verbeterde.

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Experience

  • SSC-ICT
    • Netherlands
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • Service Manager
      • Sep 2017 - Present
  • T-Mobile
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Senior Process Manager
      • May 2016 - Jun 2017

    • Manager Operational Customer Support a.i.
      • Aug 2015 - Apr 2016

    • Senior Process Manager
      • Nov 2014 - Jul 2015

    • Manager Operational Customer Support a.i.
      • Jul 2014 - Oct 2014

    • Senior Process Manager
      • Jun 2012 - Jun 2014

    • Service & Process Management Consultant
      • Dec 2008 - May 2010
  • Aegon
    • Financial Services
    • 700 & Above Employee
    • Proces Manager & Cluster Coordinator
      • May 2007 - Nov 2008
    • Process Manager
      • Aug 2005 - Apr 2007
  • LogicaCMG
    • United Kingdom
    • Business Consulting and Services
    • ICT Consultant
      • Jun 1997 - Apr 2007
    • Process Manager/Performance Manager/Project Manager
      • Apr 2005 - Aug 2005
    • Process Manager / Incident Manager
      • Feb 2004 - Apr 2005

    • NT Re-alignment - implementator
      • Nov 2003 - Feb 2004

    • IT Kwaliteit & Inkoop Management – proces manager / Auditor
      • Dec 2002 - Nov 2003

    • IS Re-alignment - implementator
      • Sep 2002 - Dec 2002

  • Ben
    • China
    • Architecture and Planning
    • IT Documentation & Training manager / project manager
      • Oct 2000 - Sep 2002

    • Team Leader Development/Project Manager
      • Jun 2000 - Oct 2000

  • KPN
    • Netherlands
    • Telecommunications
    • 700 & Above Employee
    • Project Manager
      • Mar 2000 - May 2000
  • Infonet
    • United States
    • Technology, Information and Internet
    • Technical Team Leader/Project Manager
      • Aug 1999 - Mar 2000
  • Infonet (voorheen AT&T-UNISOURCE COMMUNICATIONS SERVICES V.O.F. en AUCS)
    • Delphi Programmer/Technical Team Leader
      • Oct 1998 - Aug 1999
  • AT&T Unisource
    • Information Technology & Services
    • Visual Basic for Applications (VBA) Programmer
      • Dec 1997 - Oct 1998
  • CMG
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Masterclass / Programmer
      • Sep 1997 - Nov 1997
  • UniSource
    • Belgium
    • MS Access Programmer
      • Jun 1997 - Aug 1997

Education

  • De Haagse Hogeschool / The Hague University of Applied Sciences
    Ing.
    1993 - 1997
  • Huygens Lyceum Voorburg

Community

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